Wesley House

To Whom It May Concern, My name is Angela Wolfe. At the end of March 2025, I transferred my mother, Norma Richardson, from Traditions Senior Living in Sherman, Texas, to Wesley House in Bonham. Although moving her at her age was a difficult decision, it was one of the best decisions I ever made. From my very first visit and meeting Shayla, I knew Wesley House would become home for my mother. After living there for over a year, my mother suffered a fall and fractured her hip while I was returning from a much-needed seven-day vacation. I later learned how lovingly everyone cared for her while I was away. Ann McKinney faithfully visited, prayed with my mother, and checked on her daily before her fall. I was also told the staff frequently looked in on her. As a very protective and hands-on daughter, knowing she was surrounded by such genuine care gave me tremendous peace. Wesley House went above and beyond anything I have experienced. As a Christian, the only way I can describe it is that it felt as though heaven touched earth. Every employee I encountered—past and present—treated my mother and me like family. Genuine kindness and compassion are rare today, yet they seemed to define the culture at Wesley House. The staff consistently demonstrated exceptional attentiveness. Ron, the maintenance supervisor, noticed my backup lights were not working and took the time to tell me before I left. On another occasion, a member of the kitchen staff noticed fluid where I had parked and wanted to make sure my vehicle was safe before I drove away. Thankfully it wasn’t my car, but her concern meant so much. The medication technicians were outstanding. They patiently answered questions, helped my mother take her medications, and adapted to her needs. Riley, despite being relatively new, impressed me with her professionalism, gentleness, and initiative. One day she even cleaned my mother’s room simply because she felt it needed freshening. Jamie often worked nights and always found time to sit with us, check on my mother, and make her laugh. Amber provided calm, steady, dependable care that allowed me to relax and focus on spending meaningful time with my mother rather than worrying about her well-being. No facility is perfect, and minor issues occasionally arose, but what impressed me most was that concerns were addressed promptly and respectfully. Communication was excellent. The staff regularly updated me when I was away, allowing me to anticipate my mother’s needs before arriving. I also appreciated how Wesley House celebrated birthdays, encouraged participation in activities, and created a welcoming environment for every resident, regardless of their ability to participate. The facility provides comfortable gathering spaces, outdoor areas, quality meals, and the ability to transition residents to memory care when their needs change. Shayla is one of the finest administrators I have ever met. She leads by example, remains approachable, and is deeply invested in both her residents and her staff. She responded to my concerns even after hours and consistently demonstrated compassion far beyond what anyone could reasonably expect. Her leadership is clearly reflected throughout the entire team. It is evident that this is more than a job for them—it is a calling. I sincerely hope Wesley House recognizes and invests in employees like these. Retaining compassionate, experienced staff is one of the greatest gifts you can give your residents and their families. I recommend Wesley House without hesitation to anyone searching for assisted living. During one of the most difficult seasons of my life, your team provided not only excellent care for my mother but also comfort, reassurance, and support for me. That is something I will never forget. Thank you for everything you did for my mother and for our family. My gratitude is beyond words. Sincerely, Angela Wolfe