Westpark Rehabilitation and Living

Avoid Westpark Rehabilitation and Living. Our experience with this facility was unacceptable on every level. The building is run down—peeling paint, holes in the walls, missing electrical faceplates, loose outlets, and damaged furniture. It looked neglected and unsafe. The staff was not attentive to our loved one’s needs. One night he waited an hour for help to use the restroom. No one at the facility would answer the phone when we tried to call. I only reached someone because I had the Executive Director’s cell number. Communication is almost nonexistent. They do not answer calls, rarely respond to emails, and repeatedly failed to provide basic information we requested. Even the external hospice staff caring for him was ignored. We also have serious concerns about the quality of medical care he received. While he was there, he had an ulcer on his foot that the staff repeatedly told us was “getting better.” He is now in the hospital with a bone infection (Osteomyelitis) that required surgery. The surgeon told us there was a great chance he could lose his foot, but fortunately they were able to save it. This raises real questions about how closely the medical staff at Westpark were monitoring him—or if they were monitoring him at all. This facility failed our family, and I would never recommend it to anyone.