Willow Park Rehabilitation and Care Center

Aids under qualified,overworked,under paid. They run off really good help. Nurses don't do anything special. Just gets someone else to do there job. Call button not living up to button 2 hour wait to get help. Real emergency not handled right. upper staff not trained.childish job.not professional. Nut house.more then rehab or nursing home. Not using talent. Lots of untrained people. Food sucks. Feels like jail. Everyday I look to get out. No one cares.xsome people sleeping on wheel chairs in hallways. One lady they put her in dinning room lie her down at a table and put a balloon days happy birthday. Aids have to fight with nutty people. Sounds like a zoo day and night. Would not come here if I new I was not cared for. Like a bunch of kids run this company.

This place was horrible! Please don't trust them to care for your loved ones! The food is awful, same bad meals fay after day and not meals suited for elderly! Some of the nurses are good, but they don' have enough staff to do a good job! The aides sit around and laugh when patients are needing care. They don't answer their phones for hours! They tried to tell me my loved one wasn't ready for hospice after they overmedicated her and she ended up in the hospital for a week and never recovered to her previous level. She passed 8 days after I brought my own hospice company in. Communication with the nurses and especially the administrative staff is non existent! Please don't even consider this place, it is a nightmare!

If I could give this facility a negative 5 I would. My father was placed in here for 2 weeks of rehab for strength & balance while walking. He was living independently before his stay at Willow Park Rehab. In the one week he was there he had daily complaints of no one answering his call light to help him to the bathroom. He was a High Risk fall patient but no one seemed to care. He was left in his feces for hours upon hours....like it was easier to clean him up than help. How humiliating. We had already made plans to move him back home and hire private rehab & help but my father was found on the floor DEAD by his bed in this facility early one morning. Not a single person from Willow Park Rehab even called to discuss the death or give condolences, nor did they return any of my calls or e-mails about my fathers care the week before. No bed rails were up, no bed alarm to keep him safe. I am a nurse and know better care & communication could have been provided. Please Do NOT put your family members in this facility.

Had to remove my mother from facility. Beautiful building. Terrible service. Slow staff. Terrible food. My mother was severely dehydrated after being in there. She layed in a peed bed one night all night because no one would come help even though they kept calling for someone. 9 days in there for rehab and they only got her out of bed 4 times!!! Very little rehab work. They gave her the wrong doses of pain medications so she was way overdosed over the weekend. Apparently not monitoring her food intake or water in take. I WOULD NOT recommend this facility.

The facility is nice. However, the communication is not good with the staff. My relatives clothes and belongings were given away. I was told her belongings would be packed and stored until they could be picked up. I went several days after her death & they were not ready. Went back later & was told after many other excuses that they were given away. If I had been told I had 2 weeks to pick them up I would have complied. But I was never informed of that fact.