Windemere at Westover Hills

Don’t send your loved one to this place. You will regret it. I PROMISE YOU!!!! This place is more concerned about how quickly they can get out the door for the next shift. They hardly follow up with their patients. Night check team is an absolute nightmare. My wife was left throwing up in a room and ignored. She was admitted to the hospital after their failure to provide proper basic care. They are jr varsity team and need a major overhaul haul. Who ever read this, you have properly warned. Failure is not an option only if you send your loved one here. BTW, I have heard from other outside nurses this place lacks proper staff and training. Never again will we go back. This place is HORRIBLE. My spouse stayed in her urine and #2 for a while before they decided later on to change her, absolutely unacceptable. Diaper rash heaven. I can go on and on but I’m just frustrated. Again you have been warned and I told you so.

I will never take a loved one to this facility. The only good thing I have to say is the wound care nurse was very caring and professional. The nursing staff, are more concerned with sitting at the desk messing with their phones and act inconvenienced by your needs or questions. My husband was there for less than 48 hours. I told the staff that he has an appointment on the second day and asked them to arrange for transport. The CNA I worked with on this was rude and initially said I would have to take my husband, but I made it clear I could not physically do that since my husband had been in a hospital Bed for 2 months. I was then told they would schedule him to go by ambulance. On day 2 I show up to ride with My husband in the ambulance to the appointment. The driver showed up and no one from the facility was prepared. The CNA in charge of my husband could not be located. I tell another CNA we need to get him in the ambulance, only to find out there is no ambulance and he would be going in a wheelchair in a transport van. The CNA couldn’t figure out how to get my husband from the bed to the wheelchair, so the transport driver had to do it. When we arrived at the doctors office the doctor could not get a blood pressure or oxygen read on my husband. EMS was called and his blood pressure was 85 over 55, so he was transported to the hospital. I went back to Windemere later to get my husbands things and told them what had happened. I asked if tgey had taken his blood pressure that morning and they told me it was 87/55. I was in shock that no one thought that to be a low blood pressure and they proceeded with loading him up in the wheelchair knowing his blood pressure was dangerously low. I was told someone would be calling me to discuss the incident, but nobody ever did. I did get a call while my husband was in the hospital asking if I would be bringing him back there. I explained I would not and why I would not. I then asked if they would be looking into the matter again. The response was “I will look into it, but hopefully things did not occur as you are describing”. I told her I can assure her that they did, in fact, occur exactly as described. I never heard from intone regarding this incident and I consider it neglect.