Alpine Terrace Nursing and Rehab

I was at Alpine Terrace from the 4th of February to the 25th and while there most of the staff was great, my only complaint is since leaving they are trying to make my daughter pay for an unknown reason/service. All charges or costs were covered by MY insurance coverage with both Aetna {Medicare} and GEHA which they apparently disregarded. I have tried calling multiple times and keep getting "Your call did not go through - Please try again"

I was in ALPINE TERRACE for rehab. The staff was fine. Because of the virus, we were all kind of locked down in our rooms. Normally they have an active community, but because of the COVID-19, even when you weren't in isolation, you were isolated. They did food prep that at the very worst was good. The food, for an institution, was good. The staff was real good, they had good therapists, good patient aides, and good nurses. But like everywhere else, on weekends staffing worsens. I think that's universal, almost everywhere in nursing homes. It goes from nine to twelve people during the day, Monday to Friday, down to one or two on the weekends. It's brutal. They're trying hard to meet the needs of the patients, and it's hard, the buzzers never stop. It's an older structure, it needs a lot of maintenance, and you have a maintenance crew working. Every day they're doing something, somewhere. It's kind of an X layout, it's got like four wings, and one nursing station in the middle that services all four wings. Normally they're a very active community, trips and such, but the COVID-19 took that away. They're very active, and they tie an activity back into therapy, unbeknownst to the people there. They do a lot of fun games, but actually it's for balance and strength, but the people playing the games don't know. They help without being intrusive.

I like the facility and the staff very much. The staff treated me like I was special. Great service!

I checked my diabetic father who had a foot ulcer in for a month long I’ve drip. Absolutely terrible service, the nurses didn’t care to do their jobs, terribly under staffed, didn’t even know how to change out his bandage, never gave him a shower, improperly feed him, and neglected him to the point where he now has been checked into the icu in terrible pain, if you care about your loved ones, do not send them here.

Alpine Terrace employees treat your loved ones with dignity and compassionate care. My parents have been there several weeks and are very happy. Mom and dad report the meals are really good with generous portions. All the staff are so sweet and caring to the people that live there. I often see upper nursing management out on the floor helping their staff, something you don’t often see in a care facility! All the staff: management, nursing, housekeeping, physical therapy, activities, kitchen, and maintenance are all always upbeat and helpful! I feel very lucky that Alpine Terrace was available for my parents! Many of my parents visitors, including friends and family , have commented on how clean the facility is with such friendly and caring staff!! Thank you Alpine Terrace for creating a positive, friendly and safe environment for my loved ones!