New Haven Kerrville

What we like the most about the community is the friendliness of the staff members and we would recommend New Haven community to other families based on the experience we have had so far.

This is a loving staff with a super relationship with [name removed] Hospice.

I'm very happy with New Haven Kerrville. I had spoken to a lady there, and she is going to reserve me a room for my dad. The director was fabulous. My dad is in between. He's too bad for assisted living because he could come and go as he pleases, and I'm afraid he'll get lost, but he's not quite so bad as some of the people there, so we've got a real problem. The director has been there 10 years and she's very confident that she can handle him for me to stay away the first few weeks, and then I'll have my helper go and take him wherever he wants to go and all that. I like the fact that it was all memory care, and they didn't have the residents locked apart because, in the assisted-memory combos, the facilities are prettier, but they get locked behind this door and it's different. I was hoping my father could have an apartment, but they don't offer that. It's just more of a big room, but my father can have a sofa, a bed, a TV, a private bath, and all that sort of thing. So I think that it'll be okay as long as someone is coming and taking him out. I was just very pleased. I like the fact that it's open and that they have menus for meals, and you can pick what you want. The staff said that if my father is up at 1 in the morning and he wants grilled cheese, they'll make him one. She said she takes them out in small groups. Five men were ambulatory like my father, and they were normal but had Alzheimer's. It was very clean. There were no odors. It was quiet, which was the other thing I liked. The only thing I didn't like is that it was more institutional than homey in some ways. Usually, when you walk into them, there is a bouquet of flowers and maybe some art on the wall and that sort of thing, and it wasn't that way. That was the only thing. It was just very stark, but you can do the rooms any way you want to do them. You can decorate them with art and do whatever you want to do.

We find the Executive Director and the Social Director excellent in engaging with the residents. The housekeeping could be better. Mom has a little throw rug that hasn't ever been cleaned (I used a vacuum on it that was left outside of her apartment once). The laundry isn't done as regularly as may be needed. I've had to point out dirty clothes that Mom has tucked here and there. All in all, we are pleased. We would recommend New Haven to others.

My dear [name removed] was only here for 12 days before he passed away. The staff was especially sensitive to my cluelessness. They led me to reality. I would recommend New Haven Memory Care to others.