Bay Ridge Healthcare Center

I have to say administration like Trashanna, Ashanna, and latonya has been great and helped me with the care of my mom but unfortunately they are NOT the ones who take care of ur loved one. I fought to get my mom here due to a smaller facility and I thought the care would be better And it was NOT the supervisor wound care Vanessa called the police on me cause I wanted to get the proper care for my mom. she has wounds and her wounds are very bad for her due to her condition and any wound not treated corrected can lead to a bigger situation so excuse me for being a loved one who cares. also for a head nurse Melanie to see me n not try to comfort me or even just ask how can I help you and she walked straight by me is another issue, so now I’m moving my mom due to just the lack of care for her wounds. I have went to admin 3x n 2 weeks they helped but nursing staff needs help and for a doctor to come in and not even know that her stitches have been removed or that we’ve changed her feeding or to look at the wounds not even look open wounds is an issue. How can they do proper care if the doctor just doesn’t know, I had to tell him they changed it all. Sorry I love my mom not to care n there is families out there that need my voice.

I talked to these ladies, Kristi Lawson ( admission) and I popped up to view the Facilty and I was really surprised. Latonya gave the tour it was not a dirty or pissy smell, the residents was playing bingo and to watch Latonya interact with them was such a relief. I feel good to leave my mom to join them next week ,

I had to bring my friend in due to progressive dementia. The staff have been very helpful and friendly. If something needs to be done, all I have to do is let them know and they do it. La Tonya was such a help when I had to admit him. She cuts up with the patients and I love seeing that. I just want to thank all of the staff there for taking care of my friend.

I’m very pleased with Bay Ridge Healthcare center, it is welcoming and friendly. My dear friend is residing there. The kindness and care for residence is like being with family. They genuinely put so much effort into their jobs that I don’t have to worry about my friend and she speaks very highly of the staff as well. Thank you so much for the love you give all the residents everyday. God bless you❤️

Ever since I made contact with Bay Ridge Healthcare Facility, everyone has been nothing short of friendly, helpful and amazing. My very first encounter was with Kayla Graham who was very helpful and kind with getting me the correct information on trying to transfer my brother from a facility in Ohio to their facility in order to be closer to me and my daughter as he had no family or close friends in Ohio. I had been flying back and forth to visit him but I notice when no one comes to a facility to check on their loved ones , the staff doesn’t take as much care and time to the resident/patient. My next encounter was with the BOM LaTanya Matthews. She is such an awesome person and very friendly, kind, patient and helpful. She stayed in touch and replied anytime I had questions about the Medicaid process etc. Once I was done with the Medicaid portion, I was out in touch with Shawna Brown who has been absolutely amazing through the transfer process. She has not only texted but have also called to let me know if I needed any help or had any questions to not hesitate reach out. She has shown constant concern about the transition and transfer of my brother to their facility, especially for the travel portion as it was during the winter storm. Her and her team have been extremely patient and helpful, even welcoming after midnight due to our travels. When I arrived with my brother, I met Felicia and 2 nurse’s aid Devon and I forgot the other young man’s name (my apologies). They were all very attentive, helpful, friendly and caring in getting my brother settled in. Even though my brother is nonverbal and can only use one side of his body, they made sure to talk to him and not at him and showed concern and great care in getting him changed and into bed for the night. I pray that he has a great experience at this new facility and get receive more rehabilitation so that he can someday return to a home setting with family. Thank you Bay Ridge for accepting my brother into your facility. I look forward to visiting him more now that he’s closer. Be blessed!