Birchwood of Richland Hills
3.0 (20 reviews)Richland Hills, TX
Assisted Living and Memory Care in Richland Hills. Confirm current services and availability directly with the community.
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Key amenities
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Care options available
Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
Learn more Skilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
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Pricing & residences
Current pricing
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Resident & family reviews
3.0 · 20 reviewsI'm not one to complain about anything. I usually can take the good with the bad. Right now I have no choice. The staff do what they can. The place do have an odor of urine. Yougot to remember that these are adults they are taking care of. My thing is how often do they give the patients full body wash down. They check the bottoms and not the rest of the body. So far the nurses have been great with the medical care. I think the all over care is lacking a lot. Everyone is very nice to us over all, even some of the patients speak when you walk by them. That's so nice 👍.
This place should be shut down. No working ac for the three weeks my brother was there. Floors were always nasty,the smell was awful, put my brother in room with even changing the sheets from the previous resident.
Horrible! This place smells of urine everywhere. Filthy! I can prove to anyone that has a good review that this place stinks. I am wondering how much this facility paid someone to leave a good review. The staff is lazy and does the bare minimal to care for our loved ones. I have proof that my mom has in urine for hours, the walls are exposed, things are stolen from our loved ones and the food is unidentifiable. I have pictures to prove that feces were in the sink for days until brought to attention. I would not kennel my dog here. It is heartbreaking.
More recent reviews
I would not advise taking your loved one here. My mother was here a number of years ago, under another name, after she had a debilitating stroke. It was a nightmare. She was dropped twice. All of her jewelry was stolen out of her purse. I personally witnessed verbal and emotional abuse by one of the workers towards another resident in the facility. I reported it to management and the person continued to be on staff. I was completely worn out after having to deal with this incompetent and uncompassionate nursing home.
Awful place. My mother in law is a resident here and her stuff is constantly getting stolen. To the point we got her totes and pad locks and they just break the totes.... I got her a nice massage chair and the second she leaves someone comes in steals the power cord and breaks it....left on the floor after falling out of bed. We complain so they room mate her with the most bitter woman in the building. Got my mother in law a TV and the lady steals her remote and hides it. Can't keep nice clothes or candy. She has a speech assist machine that was very expensive and I don't want to bring it bc it will get broken or stolen. Got her a cell phone paid for the entire year of 2024. One of the residents stole it changed the voice mail to a grunt and we never saw it again.
Nurses are lazy. Place stinks of urine. Patients are ignore no help with feeding ,left in soiled diapers. Kept in comatose condition. Horrible place
I was there for one day. This place smells bad of urine up and down the halls. The rooms smell bad and the halls. Made me not wanna come back the pay is good though. The pay not worth it if the place don't smell good. My eyes started burning that's how strong the smell is.
I dont work there or have anyone there. I have picked up a resident from there to bring to our facility. And i was amazed on how nice everyone was and alot of residents attending activities. I loved how everyone interacted with one another. Great place just from bieng there under 40 min.