Brookdale Collin Oaks

Brookdale Collin Oaks was clean. The staff was friendly and very helpful. They offered food, but I didn't want to try it. The rooms were nice and roomy.

Memory Care is NOT secured, if your loved one has a problem eloping (wanting to leave and wandering off) then this is NOT a place for them. The doors have alarms, but they will not prevent them from leaving. They are not set up to deal with sundowning or eloping - they will require you to hire an independent aide at about $[fee removed]/hour 24/7. Reviewed medications multiple times during my loved one's 1 week stay. I was told they were receiving them on time and correctly. That did not match up with the meds I received back when they passed in the facility. One med was not given at all, another was given incorrectly (1 tablet instead of 3 because they didn't bother to check the dosage of the medication). Their room was not cleaned the entire week they were there.

I really like the staff and the facility. They truly care about the resident's and their safety and well being. I would recommend Brookdale Collin Oaks to friends.

Brookdale was a true answer to prayer when needing a care facility for my Mother. After touring the facility, I immediately knew this was the right place for us. The facility is always clean and well maintained. The care givers really get to know the residents and their concern for them is evident. The administrators are right up front, easily accessible, and available to speak with if I ever have any questions. The food is well prepared with multiple options at every meal to meet any taste. The activities are plentiful and varied throughout the week. The activities director puts a lot of effort in to making the facility look festive and that activities are also relevant to the specific holiday/season. My Mom has been there almost two years and we have been very happy at Brookdale Collin Oaks!

Let's start with the pros: 1. The individuals are kind 2. The facility appears clean 3. The food is good TLDR: Pricing will vary significantly, medicine that needs to be adjusted periodically won't be done timely, charges from doctor, but no signs the doctor is actually doing anything. The issues: Failed to give tests that cause problem with my fathers medication. This cause a large discoloration on his body. We were told it's because he fell. He said he didn't fall and it didn't look anything like a fall issue and looked much more like an issue with his medication. Once they finally get back on performing the tests and adjusting his medicine the mark went away. Father took tylenol for pain. They took his tylenol away so that they can be in control of his medicine. But they don't promptly give him medicine. He called several time in pain saying he can't sleep due to the pain. The staff say they need to get an order to give him tylenol, I figured they would do that after taking it away his medicine. I have to come in-person to get them to get that order put in. I dropped by the next weekend to ask about it and was told it wasn't put in and that they would put it in. So takes a couple weeks and a face to face meeting to get him tylenol. He's had a problem with sores and infection on his legs for probably 7 months. We talked to the staff about it didn't do anything about it we asked that a doctors appointment be made, nothing came of that. We had a 3rd party home health service that took it on themselves to really call and get something done and maybe two months in it got a little better. Still continued problems though that lead to two visits to the emergency room. Which seemed to be the first real items that brought progress. Back to the facility and everything gets worse. Then the billing we were charged as expected the first few months, then the bill was about $2,500 more than expected. We thought maybe it was a fluke, next month was about $800 more, than it was $1,500 more. So we send an email asking about billing and get no response finally we put in our notice because enough was enough. We finally get a response back after a month had passed by when they get the notice. They said they would look into it. A couple weeks later with regularly asking for an updates and they say nothing is wrong, the personal services can just make the bill unpredictable. Offerred a discount in the future. A couple weeks go by constantly asking if the discount will be approved and reflected on the bill. Ultimately gave them a deadline and the time came and went. If you are on a budget or your loved ones medical isn't well controlled I would consider other facilities.