Brookdale Corpus Christi

My aunt is staying here in the assisted-living facility. They don’t allow patients to procure their own medications outside of the facility; at the same time, they do not provide medication on the correct schedule. They have one nurse who can administer certain medications, and we’re dealing with an issue right now where my aunt did not receive her medication on the right day because that one nurse is on vacation. No one is available to respond to this problem. I called and asked for a manager, and they merely connected me to a lower level medication tech, who did not know when they would be able to figure out when my aunt would receive her medication. Over the last few months, my aunt has had to ask over and over and over to get her basic medication filled. She purchased common skin cream from Walmart and they confiscated it because it wasn’t approved by their medical staff. Maybe that would be understandable if they would actually respond to her needs and provide services they are contracted to provide. I live out of state where it is difficult for me to help. My aunt is beyond disappointed and frustrated. Her mobility is not good enough to leave. Our whole family is extremely frustrated. Side note— My aunt helped raise me and she’s a pretty mellow and sweet person. I’ve never seen her this frustrated.