Casa Azul Nurse & Rehab

Unfortunately, I am unable to select 0 stars. I would like to warn people of this facility: unless you do not have other options, I highly highly highly recommend staying away. It took me some time to write this up as I was trying to be logical regarding my situation. My grandmother returned to the facility from the hospital the night of 2/23. She was admitted after desatting at the facility prior and noted to have extremely low oxygen. Even upon returning, I received a call from one of the NPs in the evening reporting how in pain she was and the goals to transition to hospice care. We specifically talked about sending her back to the hospital if her condition worsened. On the morning of 2/24, there was only one documentation of oxygen check at 7:30AM per the manager I spoke with later that day. They did not document any additional checks despite my grandma being recently discharged and needing use of BiPaP. My grandmother was noted to pass away at 1:14PM. However, there was no documentation of anyone checking on her in between the hours of 7:30 til pronounced death. There is severe neglect of monitoring and care provided by the facility. In addition, upon informing the family of the death, they failed to let them know the facility already contacted the medical examiner's office. Other family members were unable to see her before she was placed at the medical facility. The lack of care and due diligence is incredibly disheartening for a place that is supposed to care for the elderly at their weakest. Even earlier in the stay, the facility never seemed to be aware of my grandma's situation. There were various times where dialysis was cancelled due to holiday/it was rescheduled and we were never informed. My grandmother always seemed to be in the same position in bed, despite them telling us they spend time rotating her (our family visits, every day, multiple times daily). Even during hospitalizations, the nurses were not surprised that my grandmother had sores when we mentioned the facility she resided at. We had no choice, as Paradigm is one of the few locations that allow dialysis in house and my grandmother was too frail for transport. That being said, please pick another facility if you have a choice.