Cinco Ranch Alzheimer's Special Care Center

I cannot say enough good things about Cinco Ranch Alzheimer’s Special Care Facility. I toured several places before deciding on a place for my mom to go to. She had been at an assisted-living facility and required more care as her dementia had progressed. I did get a very good feeling about this place from the very beginning. Everyone was very accommodating as far as showing me all around and answering tons of questions and all of the residents looked very well cared for. I moved my mom in January and was concerned about her declining since she does not handle changes very well. Me and my son drop in to visit at different times of the day in different days and I can say that I truly believe that everyone is well taken care of at this facility. A special shout out to Dominique, which is the head nurse at this facility. She is open to communication at any time of the day if there is any issues that need to be discussed, etc., and is on top of things. She juggles a lot and fantastic at her job!! Although all of the staff seems to care for everyone very well, Lyric Is a very special caretaker. It is obvious when people do their job and do it well and then there are some that are just Incredible, and do more than what is required. She is an exceptional caregiver and I’m blown away by her!! It’s not something that is staged for the family, etc. I have walked around the facility when people don’t know you’re watching or paying attention and she is above and beyond incredible. Tonya, which is the activities director is the same way! She is absolutely outstanding! She goes out of her way to get residents involved and creates fun atmosphere by not just setting up activities but making herself a big part of the activities and making them so much fun! The office staff is great as well. Julie is easy to work with and very nice. I feel totally comfortable and I’m very confident my mom is in great care and that is priceless and makes my heart so happy!! Way to go Cinco Ranch!! I love you all!!

If I could give negative stars I would. I do not recommend and caution anyone to put their loved one here. Everyone is so nice and helpful to your face, but behind your back workers don't do their job. My loved one died and the reason was not their health. Pure negligence. And, they charge the family over $2k for a community fee but when you die they can't even send a condolence card or flowers to the funeral home. They have no problem taking your money and when your loved one dies, their room is cleared out as fast as possible. GREED!!!!!!!!!!!!! Why would I contact you??? You can't bring my loved one back. DO BETTER!!!! Acknowledge when someone dies. Have some decency. I received more condolence cards from the ER vet when my cat died than our family did from your facility when my loved one died from your negligence.