Caydance Assisted Living & Memory Care

I cannot in good conscience recommend this facility, which claims to provide “compassionate care.” Unfortunately, that standard is not reflected in the conduct of Nurse Rosita in the Memory Care Unit in Katy. Her interactions with family members are consistently unprofessional and dismissive. Medications are not administered on time by this nurse and vitals are not checked prior to giving medications—both of which raise serious safety concerns. The family should not have to remind the nurse that it’s time to medicate a Hospice patient. When concerns are brought to her attention, she deflects accountability by referencing her personal circumstances rather than addressing the actual issue: the quality of care being provided to residents. Attempting to report these incidents is pointless, as she has misrepresented events and even involved police to remove family members because she feels “threatened”. Ultimately, the core problem is that she is not fulfilling her responsibilities. Her neglect of following Hospice prescribed instructions timely is unacceptable.

Our family is genuinely grateful for all the supportive, professional, caring staff here, who take good care of our loved one, means a lot.

They have roaches every where in the building, the staff is very unprofessional down to the care staff and DON. I will try to insert pictures of the roaches.

Took our $3,500 deposit when we left for 3 screw holes in the drywall. Waited forever for the food, which was lackluster at best.

I would strongly caution families about placing their loved ones in this facility. Residents are often left sitting in soiled briefs and clothing for long stretches of time, which was heartbreaking to see. There simply aren’t enough staff members to give the residents the level of care and attention they deserve. On top of that, staff are not given proper training before being asked to handle residents with significant needs. This not only puts staff in a difficult position but also compromises the safety and dignity of the residents. Families trust assisted living communities to provide comfort, respect, and compassion — but that standard is not being met here. Please consider these concerns seriously before making a decision.