Elk Creek Assisted Living and Memory Care

Our family ultimately made the difficult decision to remove our loved one from Elk Creek Assisted Living in Burleson due to ongoing concerns about her care and repeated failures to follow her documented care plan. She was in memory care and her care plan clearly stated that she required assistance with getting up, dressing, personal hygiene, and other daily activities. Despite this, she was frequently left to fend for herself. We observed repeated instances where her needs were not being met, and we documented our concerns extensively. One of our biggest concerns was the number of UTIs she experienced while living there. We believe these were related to not being changed promptly and being left in wet clothing or briefs for extended periods. This had a significant impact on her health and quality of life. Over the course of her stay, our family sent hundreds of emails attempting to address these issues. Concerns were escalated all the way to the regional director, yet we never received a meaningful response or resolution. We have documented evidence of our concerns and the lack of follow-through regarding her care plan. For her safety, health, and well-being, we felt we had no choice but to move her to another facility, which resulted in significant additional expense for our family. Families trust memory care facilities to provide the level of care their loved ones need and deserve. Unfortunately, that was not our experience at Elk Creek.

⭐☆☆☆☆ Our family’s experience at Elk Creek Memory Care ended after a serious incident involving our mother that raised significant concerns about resident safety and supervision. The final straw occurred when another memory care resident entered my mother’s room and got into her bed. Our room video footage shows an escalating altercation that lasted for nearly an hour. During that time there was loud screaming, arguing, and obvious distress. Despite the duration of the incident, intervention did not occur before my mother was injured they came in later and found her on the floor. As a result of the altercation, my mother fell, struck her head, and was transported by ambulance to the emergency room, where she received five staples. The video also shows that after the ambulance left, the other resident involved was not immediately located. It shows on our video that the resident was later found in my mother’s bathroom. This raises serious concerns about resident monitoring and supervision within the memory care unit. This means this resident was MIA for over an hour and a half. Adding to our concerns, when my mother moved out, Elk Creek documented the reason as “transferred to a higher level of care.” That is a false statement That was not the reason for her departure and they are aware. We removed her because of our family’s dissatisfaction with the care, supervision, safety concerns, and handling of multiple incidents during her stay. She went to same level of care in different facility that so far has shown they actually do the care and follow the care plan. Families place loved ones with dementia in memory care because they need protection and supervision. In our experience, those expectations were not met. The existence of video footage documenting this incident makes these concerns especially troubling. I encourage families considering this facility to carefully investigate staffing levels, supervision practices, incident response procedures, and how resident safety concerns are handled before making a decision. And above all please have a camera in your lived ones room!! Mom has been at her new place for about a month. The wonderful change in her shows ! The care and attention, the way they keep her clean and interact with her and all the residents . Mom is now interacting, smiling, looks and acts like a completely different person than she was when we had to remove her from elk creek for their total lack of care or concern.

LaShun is the first face you see at the front desk with a smile and an amazing attitude. She clearly loves the residents, and she helps with your questions and concerns. She works to find the answers or the resources you need. The residents are truly important to her.

We came to Elk Creek from another facility in the area and we are SO happy we made the move. It has been AMAZING, from the tour to today. Everyone genuinely cares about my uncle and makes sure he is well taken care of. Best decision we made! If you are looking for a place that you can leave your loved one and feel 100% comfortable, Elk Creek is the place you want to be.

Danna Hadley was wonderful and gave a great tour! My dad is moved in and extremely happy with the service, food, care and music! Yes, they have venues come in and play for them!