Heritage Place Independent Living

The physical facility is exceptional compared to most in the area. Most staff are great and the building contains caring and helpful support such as beauty shop and physical therapy. The business office is unprofessional and poorly run. It took months to begin using the ACH information we provided before we moved in and I was getting non payment notices on his door. A "manager" had me sign a transfer form to memory care and told me there would not be an upcharge because we had given notice to leave but I did not get it in writing so of course they billed after we left. When I asked them to review the process and find the "manager" who told me we were paid and owed nothing more I got the feeling this was not an uncommon scam to get a signature. Someone from "corporate" called me and offered a discount if I just paid but that was apparently never notated either. Takeaway is to get EVERYTHING in writing and be prepared to argue your case. My 4 rating is for the staff who tried to make this a good experience for someone who had a hard time adjusting. The business office overall would rate a 2.