TexasSenior Living Review

Franklin Heights Nursing and Rehab Center

3.9 (167 reviews)

El Paso, TX

Assisted Living and Memory Care in El Paso. Confirm current services and availability directly with the community.

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About this community

Franklin Heights Nursing and Rehab Center in El Paso, Texas. This licensed nursing facility provides skilled nursing and inpatient rehabilitation services, including orthopedic and neurological therapy, speech and swallow support, and specialized wound care for pressure, diabetic and post‑surgical wounds. The community describes individualized care plans delivered by an interdisciplinary clinical team and notes memory care and long‑term nursing as available levels of support.

Daily life at the community is presented as home‑focused, with private and semi‑private rooms, common areas for social activities, and menus that emphasize regional favorites prepared with nutrition in mind. The operator highlights a twice‑annual “White Glove” cleanliness program and a customer care line for residents and families. The facility is listed with 132 beds in public profiles.

Starting at
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Community size
132 residents
Take a look
16 photos
Community reviews
167

Key amenities

Dining

Meal preparation and service

Pool & outdoor spaces

Garden

Fitness & wellness

Fitness programs

Housekeeping

Housekeeping and linen services

Transportation

Community operated transportation

Social activities

Community-sponsored activities

Staff & support

12-16 hour nursing

See all 40 amenities and services
  • 12-16 hour nursing
  • 24-hour call system
  • 24-hour supervision
  • Activities of daily living assistance
  • Air-conditioning
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Beauty salon
  • Cable
  • Community operated transportation
  • Community-sponsored activities
  • Computer center
  • Concierge services
  • Diabetes diet
  • Dining room
  • Fitness programs
  • Fitness room
  • Fully furnished
  • Gaming room
  • Garden
  • Housekeeping and linen services
  • Kitchenettes
  • Meal preparation and service
  • Medication management
  • Mental wellness program
  • Move-in coordination
  • Outdoor space
  • Planned day trips
  • Private bathrooms
  • Resident-run activities
  • Restaurant-style dining
  • Scheduled daily activities
  • Small library
  • Special dietary restrictions
  • Telephone
  • Transportation arrangement
  • Transportation arrangement (non-medical)
  • Wellness center
  • Wifi

Care options available

Assisted Living

Support with everyday routines and personal care in a community setting.

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Memory Care

Specialized support for people living with Alzheimer’s disease and other forms of dementia.

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Skilled Nursing

Nursing and rehabilitation services for people who need a higher level of care.

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Pricing & residences

Current pricing

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Rates and availability can change. Ask the community for a personalized quote and details about included services.

Resident & family reviews

3.9 · 167 reviews

❗️DO NOT COME HERE ❗️ MY FAMILY MEMBER DIED AT THIS FACILITY. THEY WERE CONSTANTLY DIRTY. CONSTANTLY HUNGRY. CONSTANTLY SCARED DUE TO CONSTANT HARASSMENT BY OTHER RESIDENTS. NEW BRUISES EVERY SINGLE DAY. SO MANY PREVENTABLE RASHES. NOBODY CARES FROM THE CNAS TO NURSES TO THE SOCIAL WORKER. PLACE IS FALLING APART. LOOKS LIKE IT HASNT BEEN REMODELED SINCE THE 80S. SMELLS LIKE MOLD AND PEE. YOUR LOVED ONE IS JUST ANOTHER PAYCHECK TO ADMINISTRATION. ALL PROMISES BROKEN. YOU WILL NEVER SPEAK TO THE ADMIN. YOU WILL NEVER SEE CHANGE. YOUR LOVED ONE WILL DIE A LONELY DEATH VERY DEPRESSED AND VERY…

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❗️DO NOT COME HERE ❗️ MY FAMILY MEMBER DIED AT THIS FACILITY. THEY WERE CONSTANTLY DIRTY. CONSTANTLY HUNGRY. CONSTANTLY SCARED DUE TO CONSTANT HARASSMENT BY OTHER RESIDENTS. NEW BRUISES EVERY SINGLE DAY. SO MANY PREVENTABLE RASHES. NOBODY CARES FROM THE CNAS TO NURSES TO THE SOCIAL WORKER. PLACE IS FALLING APART. LOOKS LIKE IT HASNT BEEN REMODELED SINCE THE 80S. SMELLS LIKE MOLD AND PEE. YOUR LOVED ONE IS JUST ANOTHER PAYCHECK TO ADMINISTRATION. ALL PROMISES BROKEN. YOU WILL NEVER SPEAK TO THE ADMIN. YOU WILL NEVER SEE CHANGE. YOUR LOVED ONE WILL DIE A LONELY DEATH VERY DEPRESSED AND VERY DIRTY. DO NOT CONSIDER FRANKLIN HEIGHTS.

I have a great experience with the staff Rachel, Crystal,Deja and the weekend supervisor is awesome thanks Viridiana very good atmosphere I have noticed a great change in my wife's well-being she's more peaceful and relaxed 😎

I am Veteran that has been in a few other places and without a doubt none of the other places come close to Franklin Heights Nursing Home . The complete staff from all levels of responsibility and leadership are always going above and beyond their call of duty to make sure you are doing well. To name a few persons who I know by name 🤔 and just to clear up one thing , in no way do I know everyone by name so with all due respect to the ones I don't mention by there name , both Ladies and Gentlemen run this place like clock work. People like Rachel who greets you with a smile that lights up the…

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I am Veteran that has been in a few other places and without a doubt none of the other places come close to Franklin Heights Nursing Home . The complete staff from all levels of responsibility and leadership are always going above and beyond their call of duty to make sure you are doing well. To name a few persons who I know by name 🤔 and just to clear up one thing , in no way do I know everyone by name so with all due respect to the ones I don't mention by there name , both Ladies and Gentlemen run this place like clock work. People like Rachel who greets you with a smile that lights up the room and Jesus the big and proud social worker to Ladies from therapy like Christy and Gayle and of course Chris who just left to go to another place to Ladies like Brenda and Laura to Maria and her beautiful assistant who's name I have trouble pronouncing to alot of other Ladies and let me remind you of one thing my lack of knowledge of their names in no way means that they are forgotten because of my knowledge , getting back to the one's I do ,both Adrian and Victor keep this place running because of their knowledge as maintenance men , they both go long, long hours every day , and CNA's like Christa and Alexa and Cora and Stefany I'm not sure of how to write her name and of course you don't forget the driver who takes everyone everywhere Suky , and with all the other CNA's I didn't mention by name to nurses like Crystal and Casey and Bertha and not to be left behind Robert , remember , Ladies first , ladies like Maria Felix and Cora and Cynthia who in their own way keep this place clean and spotless to I almost forgot as a male CNA Ivan and I almost forgot she has a very beautiful name so I will try to write it Dominique , I know I didn't spell it correctly so many thoughts of forgiveness . This place is definitely Special and one lady I just remembered by name is also a greeter Mariana . Life here is like it's supposed to be ," Home Sweet Home 🏡

More recent reviews

I can genuinely say this establishment and its personnel is one of a kind in the best way. My grandfather was admitted here due to some illnesses and has been properly taken care of. They constantly update us if something happens or changes, she is well fed and dress and most importantly I see the kindness they extend to her on a day to day basis. I have had the pleasure of meeting most of the personnel and can tell they truly hand pick these people; from the cooking and cleaning employees to the nurses and head of departments. Thank you Franklin Heights for giving me peace and taking care of our loved ones as if they were your own.

Gracias al departamento de actividades se preocupan por el bienestar de los pacientes, y los mantienen activos y el trato es muy personal, el departamento de rehabilitación muy profesional. Mi familiar está contento con el trato que recibe.

En mi experiencia muy buena atención desde enfermería, actividades y rehabilitación un conocido que estuvo ahí, mostró mucha mejoría en su movilidad y en el control de sus enfermedades.

2 months my sibling has been here, he is Disabled and in a wheelchair, he is Deaf, and he uses sign language to communicate, of which none of these accomodations was given. Speaking with these young people that was suppisedly in charge, They Do Nothing to rectify the problem. According to State Law, all accomodations will be given to the Disabled and the Deaf along with ensring the correct size of their diapers are taken into considerations, this didnt happen! Dont ever leave a message for anyone their, They wont Get It! My sibling was getting very Depressed because of not being heard. I beg you Please do not put your loved one's here, they will not be Loved, but they do want your finances that they give. Please do not Stop Here! Behind the smiles are No Caring! Please find somewhere else. BP

The patient care at this facility is 5 star!

Location & neighborhood

223 S Resler Dr, El Paso, TX 79912
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