Highlands Guest Care Center

Do not take your loved ones to Highlands Guest Care. My wife had her brand new shoes stollen, I saw a male CNA coming out of her room adjusting his belt. My car was scratched in the parking lot . And my wife was throwing up food all over herself and the floor in the dining hall, while everyone else was enjoying their meals. Finally, Highlands called Texas Adult Protective Services on me for wanting to restrict her diet of no desserts and limit her meals to twice a day. I have been criticized for visiting my wife Everyday and for trying to have her discharged, which would cause the facility to lose 6,800 dollars a month. This is a horrible place .

I am regularly visiting a friend here. I would only recommend this place if you have no other options at all. I’ve witnessed many staff lacking empathy. I’m not sure of what my friend tells me at times so I’m not going to report the negative experiences he had reported. He is not at all mobile. He can’t get out of bed. His remote control for his TV often doesn’t work. When I first reported it, it was over a month before it worked. When it went out again on a recent Sunday, the front nursing station personnel said it was dead batteries and my friend would need to wait for maintenance on Monday. Hard to believe that there weren’t a few batteries around. I took some batteries over when my friend called me. Remote still doesn’t work. A nurse who said she works weekends said it had never worked with the remote, that it had to be turned on and channel changed manually with the controls on the tv. She did that. Remote with brand new batteries that I installed still did not work Several Of the regular weekday nurses are less than empathetic. My friend says a couple of them have been outright mean. I’ve seen no evidence of meanness but heard some once when I was on the phone with him and a nurse came in. Though some things about this place are average and above, lots of them are so far below average that I shudder when I think about my friend being there. I hope it improves.