Mustang Creek Estates Sachse

Awful

My sister became a resident at Mustang Creek Estates in the memory care unit about 3 weeks ago. Her response to their gentle approach, comforting care, and direct supervision has been amazing! She is truly blossoming and it is wonderful to watch.

As a Non-Emergency Medical Transportation driver, I have the privilege of visiting many assisted living facilities across the area — and I can confidently say Mustang Creek stands out in the best way. Every time I pick up or drop off residents here, I see how well cared for and respected they are. The facility is always clean, organized, and calm, and the staff consistently shows patience and genuine compassion. I want to give a special acknowledgment to April, the administrator at Building C. She is truly exceptional. April is always professional, warm, and attentive to the needs of every resident. She makes sure transportation is smooth, communicates clearly, and ensures residents are prepared and supported for their appointments. Her leadership is evident in the positive atmosphere throughout the building. From my perspective on the outside looking in — this is a place where people are truly cared for. I would highly recommend this facility to any family searching for a safe and loving home for their loved one.

If I could give 0 stars I would, I have never come across a business so terrible. My mother in law just passed away 2 days ago from dementia, and she was a resident here for a while. While she was a resident we had a few minor issues, nothing too bad in the beginning. We would bring her clothes, 3 days later they would all be gone. We would bring her bathroom supplies to last the month, they would all be gone a week later. The “nurses” would just give her things to everyone else, wouldn’t even use the wipes etc for my MIL. Then it started getting bad. Since they kept taking the bathroom wipes and not even using them for her, she kept getting very very sick. And since she couldn’t communicate properly, and we trusted the employees, we couldn’t figure out what was wrong. Until she had to be rushed to the ER. They neglected her so badly that she got a UTI, and because they KEPT neglecting her, didn’t treat her, didn’t even tell us, her UTI got so bad she got SEPSIS. Do you know how BAD it has to be for sepsis to occur? And to keep this short(ish) I am skipping over a lot, but after being rushed to the ER she had to stay there almost a month. And then we were able to put her in a really good hospice care. But now that she has passed and we are taking care of everything that follows, it’s come out that the women working at this company STOLE HER WEDDING RING. We have tried and tried to speak to someone about this issue but are met with “we don’t know what you’re talking about, she never had a ring” and just being rude and ofc won’t get us to a manager or owner or anything, keep getting hung up on. IF YOU VALUE YOUR LOVED ONES LIVES & PROPERTY DO NOT TAKE THEM HERE. They do not care, they will abuse your family members, rob you and them blind, and then give you so much attitude. What’s already a horribly tough time has become so much worse for us because of this horrible place. Sorry this was so long, but I’ve also left out so much.

This place has a friendly atmosphere of which April is a big part. The staff are attentive and caring, and the facilities are kept clean. It seems like a nice place for seniors