Oakmont Guest Care Center

My granddad was here temporarily and his room had no working AC. Residents are wandering around this facility lost. If you have a grandmother here who is wheelchair bound, has no teeth, is difficult to understand, and is black with short gray hair in a bun, I had to call a nurse for her twice because she was scooting around with her legs, lost, and crying. The first time, a nurse happily helped. The second time, a week later, the nearby nurse wouldn't even come to us to check on her. She told me they will handle it and then disappeared into a room so I couldn't keep bugging her. Again, she was crying and could have been in pain. She can not communicate properly and was in obvious distress. I took a video of this but won't post it for her privacy. There is a cockroach problem here (German roaches) and residents are not bathed regularly. My granddad was in the same bloody clothes (that did not belong to him) for over a week until I convinced a nurse to give him a shower. They would also bring food to his room, but wouldn't uncover it or tell him to eat so he just didn't. He has dementia and doesn't know he needs to eat unless someone tells him. No one could tell me why he hadn't been bathed for over a week either. The rooms are dirty and the building smells bad. Somehow he was left alone long enough to find a window that opens because he eventually escaped without someone noticing. Most of the nurses were friendly enough, but I would highly recommend not sending your family members here.

My mother is a new resident at this facility. From evaluation to acceptance to check-in, everything has been amazing. They have been professional. They have been clear. They have been compassionate. They have been direct in the path for recovery. Any small detail, they have met with understanding.The facility is clean. The residents get along with one another.And my mother has come back to me cognitively, and in her personality.I couldn't be happier.

A great rehab facility with a great rehab team that gives individual attention to their rehab patients.

If I could rate this facility lower, I would. This is by far the worst facility I’ve ever encountered. My grandfather—an elderly veteran who proudly served our country in two wars—was treated with complete neglect and disregard for his wellbeing. During his stay, he was clearly malnourished and appeared uncared for. On the very day he was scheduled for discharge, he sustained serious injuries, including a deep gash to his forehead that unquestionably required stitches. The facility not only failed to notify my mother or me but also failed to provide him with any medical attention. Instead, they left him with an open wound, no food, no water, and no care. To make matters worse, the staff could not provide a clear or consistent explanation of how he was injured. Their response was dismissive, minimizing the severity of the situation, and showing zero empathy or respect toward my grandfather. This level of neglect is unacceptable. If you value the health, dignity, and safety of your loved ones, I strongly urge you to avoid this facility.

The administration John is one if the best administration I have deal with for my uncle Ricky being in a nursing home and he also handles all problems immediately and God bless him and need many more like him.That take care of the patients in the nursing home thank you.