Independent Living
Independent residences with community amenities and opportunities to stay active and connected.
Learn moreOverture Plano
4.3 (21 reviews)Plano, TX
Independent Living and Active Adult in Plano. Confirm current services and availability directly with the community.
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Resident & family reviews
4.3 · 21 reviewsAVOID!! After touring the Overture, stressing the desire to have a place for my parents following their simultaneous health emergencies, my husband and I submitted my parents' application. The staff, including the GM, "LF," understood that occupancy was urgently needed. LF said they would have the unit ready for move-in by the end of the week. We left a $[fee removed]community fee with LF & awaited her promised call, which never came. She failed to respond to multiple emails despite HER request that we email her. She never produced a lease or attempted to deliver the unit on time. She strung…
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AVOID!! After touring the Overture, stressing the desire to have a place for my parents following their simultaneous health emergencies, my husband and I submitted my parents' application. The staff, including the GM, "LF," understood that occupancy was urgently needed. LF said they would have the unit ready for move-in by the end of the week. We left a $[fee removed]community fee with LF & awaited her promised call, which never came. She failed to respond to multiple emails despite HER request that we email her. She never produced a lease or attempted to deliver the unit on time. She strung us along & denied any responsibility for her lack of communication & inaction & refused to refund my parents' money despite never producing a signed lease or keys. She cost us precious time and money and caused an inordinate amount of stress. This place may look good on the outside, but it's rotting from within.
Administration is poor, they keep deleting services they used to provide but still charge the same, not friendly to complaints. But the residents are great which is why many people stay despite the facility going steadily downhill.
Although marketed as a 55+ community, these apartments really should be marketed to the 70+ crowd. The apartments and grounds are very nice, it's relatively safe and quiet (except for the occasional loud resident), there are plenty of activities if you are so inclined, and lots of common areas to mingle. BUT, Overture is more of a place for retirees. Everyone I've met is closer to 80 than 55. If you are still working you will find that almost all activities take place during working hours and by the time you can get there after work, the food, wine, class, whatever will be gone or over. The…
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Although marketed as a 55+ community, these apartments really should be marketed to the 70+ crowd. The apartments and grounds are very nice, it's relatively safe and quiet (except for the occasional loud resident), there are plenty of activities if you are so inclined, and lots of common areas to mingle. BUT, Overture is more of a place for retirees. Everyone I've met is closer to 80 than 55. If you are still working you will find that almost all activities take place during working hours and by the time you can get there after work, the food, wine, class, whatever will be gone or over. The food is nothing to write home about anyway. Continental breakfast (at 9 a.m. - hours after I leave for work) five days a week consisting of prepackaged muffins, fruit, yogurt and the like. The occasional dinners, unless catered, are pretty awful, so I don't bother. You don't get a lot of information when you move in. I got no packet of information or anything like that - just the keys. Could not attend the new tenant meeting because it takes place mid-afternoon and would require taking the afternoon off work (how about having it on Saturday?). Took me over a month to figure out how to connect to the Amazon Hub. Asked several people in the office and couldn't get an answer. That's a problem too. Some of the office staff just don't have answers. Don't waste your time emailing office staff or send queries via the portal. You will be ignored. My biggest concern is with maintenance. Numerous, numerous problems (some very significant) when I moved in took WEEKS to be resolved and several necessary repairs I ended up fixing and paying for myself because I was so frustrated after waiting weeks. My most recent (minor) issue was again ignored for several weeks and then the ticket was closed without repairs being made. Submitted another request and the ticket was closed immediately without repairs being made. No explanation given; office staff has not responded. If you choose to live here, all I can say is good luck.
More recent reviews
One of the things that Overture Plano 55+ Apartment Homes said when we moved Mom in was that they would have breakfast from Monday through Friday. However, they stopped doing that. Also the quality of the breakfast is not great, and it's no better than it was before. Another thing is there's high staff turnover and the gate to the community park was most of the time broken. So, I have been a little bit disappointed. Other than that, my mom's room is lovely. The maintenance guy is phenomenal. They're keeping up the place nicely. They have not had any arts and crafts or any activities like they said they would do, but they are having a big social event. The dining area is lovely and really pretty, too.
If you are pretty independent and you don't need nursing care and you are interested in meeting people and getting out in the community this is a good place to look. This is a good step from transitioning before having to get full on assistance from a community. This is a great option depending on your circumstances and what you are looking for in a community.
We're very pleased. It was a big decision for us, and we weren't sure how we would fit in. It has been a big change. But they've made it very easy for us. They have the very best maintenance people. And the management is so easy to deal with and generally very friendly and accommodating.
It's a very friendly group. Everybody is very welcoming and inclusive, especially to newcomers. They're very outgoing and willing to introduce themselves and make you feel very welcome. The staff were fabulous when we were moving in. They are constantly cleaning. During the freeze, they had a ruptured pipe, and they were immediately all over it and had the hallways drying. Their response was pretty impressive. There's never anything in the hallways, no trash lying around, no smells. It is extremely neat and clean. They have the best activities programs for the residents, with lots of variety. They have two happy hours a week where they provide beverages and snacks. They have different kinds of exercise every day, and a movie theater where they show movies a couple of times a week. I love that they have an itinerary that they post every Sunday for the upcoming week listing all the activities that will be going on and at what time.
I toured Overture Plano 55+ Apartment Homes. It was excellent and I just really liked the facility. The staff was outstanding. They were extremely helpful, outgoing, and eager to show me, and made me feel very welcome. It just seemed to be put together nicely, and they've given thought to ease of location. They have a game room, an exercise room, a barbershop, beauty shop, and all those things. The facility is only four and a half years and old and looks like it is brand new. It is located close to George Bush Toll Way, not too far from 75, and there is plenty of shopping around. It is a good location no doubt. They have a courtyard, which was very nicely done, with a couple of barbecue pits as I recall. They have a pool, and it was beautifully landscaped; it was a nice setting.