Pine Hollow Ranch

My brother fell several times during the night because there was no one checking on him. I spoke with the owner and he was very rude and even hung up on me when I tried to talk to him about it. His only comment was " well you know old people do fall a lot". For that reason I took my brother out and placed him at another facility. I will say that this was several years ago so not sure if it might be under new ownership or if they have improved the quality of care.

love this place !!!!

My mother is currently and has been a resident here for a few years. The OLD owner was a thief and sold the facility last fall (2018). New owners took over in early spring. Since the takeover things have improved immensely. They now have an adequate food budget and work has been started to make the many repairs that should have been done long ago. Additional employees have also been hired to take better care of the residents. All unpaid bills from the OLD owner have been paid and they are planning on building a new section to move the current residents into while they make extensive repairs to the original section. The new owners are a God-send! The OLD owner has now opened a new facility in [removed] also called [removed]. Mississiippi... BEWARE!

My brother was a resident at Whispering Pines of The Woodlands in Conroe for several months. I moved him to another facility due to the lack of care. The place is under staffed so residents do not receive the proper care. My brother fell multiple times during his stay and we were not notified. Once we even had to take him to an urgent care clinic for injuries he sustained after falling during the night. When I expressed my concern to the owner he said " well older people do tend to fall more often". He was very unprofessional and even hung up on me. My brother also lost a lot of weight during his stay there due to receiving very small portions. The place is beautiful but what good is that if your loved ones don't receive the proper care.

I am very impressed with this facility and I really liked the philosophy they have. They don’t want their community to feel like a clinical setting and more like a residential home. The staff members here are all very sweet and nice however they do have some difficulties keeping them. It seems like they are very young and not as professional. They don’t show up when they’re supposed to but the manager has been outstanding in dealing with this. She never drops the ball and even works as many hours as she can to help out. The food is okay here but my Mother is not used to eating a hot large meal for lunch and a sandwich for dinner. The only thing I can really say I don’t like is they need pay more attention in grouping the residents with the same intellectual levels. I would recommend this facility to other families.