Shenandoah Villa Assisted Living

My family had the most wonderful caring experience at Shenandoah villa, my mother lived there for about 4 years and she was very happy, the staff was very attentive, kind professional and knowledgeable on all aspects of my mother's needs. The environment was always extremely clean any time of the day or night my family would drop by and my mother was clean, well fed and medical care attended to. The food at this facility was always fresh and prepared daily by staff. The menu was designed for all needs and very delicious. I would definitely recommend this place to anyone needing somewhere nurturing for there loved ones.

We love Shenandoah. This facility was highly recommended to us by good friends whose father lived there three + years and they had no complaints. My mother-in-law is well taken care of and we are very satisfied with the staff, service and care provided. It is a great family atmosphere. We visit several times a week and have never experience unsannitary or neglect. We are also very happy with the cleanliness of the facility.

DO NOT send a loved one to live here. They will only be treated “well” if they are completely independent and need zero assistance- meaning don’t bother the unprofessional staff that sits in the recliners with their feet up watching television. They put my grandmother to bed at 4:00pm and she was not checked on until 7:30am. The door was shut and she was left in soiled clothes and depends. The nurse made decisions to discontinue certain prescription medications and then would put my grandmother on multiple over the counter medications with ZERO oversight from the PA or doctor. They took her soiled sheets and clothes and threw them into the bathroom. They have zero empathy, and just want the monthly payment. But what are you paying for? Neglect. My grandmother is now moved to another care facility as of Saturday and is still trying to regroup from a very weakened state. She was left with severe irritation to her buttocks due to neglect of care- she was not changed or cleaned properly, if at all. She unfortunately has memory loss and cannot speak for herself but her mental and emotional health rapidly declined which continued on to affect her physically as a 92 year old woman. The facility owner Zalina, and her staff of family members have not given the care they have promised to our loved ones.

Top notch staff. They were able to give me all the information I needed and were so helpful and compassionate about.

Our experience with Shenandoah, a family owned and operated business, was fantastic. Our loved one received top notch care during her stay there. The staff was very attentive, friendly and interacted well with all residents. Medications were always administered with care and accuracy. The meals were fresh, hot and home-cooked with fresh fruit & vegetables and they cater to special dietary needs. The overall atmosphere is very structured each day and family oriented. Shenandoah is quaint, clean with a pleasant aroma throughout and is conveniently located in Cedar Park. We recommend for short or long-term care needs. Zalina is very experienced in running an assisted living business.