Silver Tree Nursing and Rehabilitation

My mother really enjoys activities, such as bingo and entertainment. The majority of the time the food is tasty and satisfying. Physical therapy is done on a regular basis and they work well with the patient. The staff is very supportive and always addresses our issues immediately. There have been times that they’ve been short staffed, but the upper management are the first ones to jump in and help out where needed. Kraig, Donna and JR are always very helpful and pleasant when we come visit. Overall, we are very pleased with Silvertree.

Honestly, if I could leave 1 star, I would. The moment we walked in, the place felt fake and staged. The showroom was spotless but completely empty, no residents interacting, no warmth, no real atmosphere. At other facilities, you see staff socializing with residents and making the place feel welcoming. Here, it felt more like being pressured into buying a house than finding care for a loved one. Not once did they ask about my mom as a person, her age, needs, personality, nothing. It immediately felt more about making a sale than genuine care. The staff all waved and greeted us, but it felt forced and robotic. To make things worse, one employee was publicly scolded by a gentleman working there for wearing the wrong shirt. Completely unprofessional. Correct your employees privately, not in front of visitors. Once we got beyond the front area, the reality was very different. One showroom smelled strongly like cat urine, and we weren’t even shown the restroom because we were told it was dirty. The hallways were filthy, and Diana was literally picking up trash as we walked through. The saddest part was the residents. No one looked happy. The entire place felt depressing. No disrespect but how could people leave their loved ones there. Not one smile. Don’t let the outside appearance fool you into thinking it’s worth the money. Visit other older facilities nearby and compare the environment and care for yourself. And please don’t respond with an automated “call customer service” message. I said what I said.

While my father was in their care the staff was very professional and very attentive to his needs, I highly recommend this location.

Walked in to this place to see if it was a good fit for my mother. The main entrance door set off a horrific screeching alarm as soon as I entered. No one responded. When someone finally came to the door after I walked past the front desk to look for help, the woman said the screeching was because someone came in the door and they didn't use the code. Ma'am, I am "they"--and I don't have a code because I've never been here before. I'm here to see if I want to bring my mother... She shrugs. No welcome or offer of a tour. I promptly left. Between the indifference in her demeanor, the unfriendly reception area, the creepy carpet, and general vibe--I was immediately turned OFF by this place.

SilverTree Nursing Facility has been wonderful for my loved one. The staff is caring, friendly, and always willing to help. The building is clean and welcoming, and there are plenty of activities to keep residents engaged and happy. What I appreciate most is how the staff treats everyone like family. Knowing my loved one is safe and well cared for gives me great peace of mind. I highly recommend SilverTree to anyone looking for a warm and supportive place for their loved one.