Simpson Place Assisted Living

I am leaving a one star review here because I picked up a resident from here in my uber (which a nurse called for him). I didn’t realize until he was in my car that he smelled like he was soaked in his own urine. It was incredibly bad. I took him to his destination, because he was going to the hospital, and I did not have the heart to kick him out of my car and send him back with his walker that I had just loaded in my trunk. I couldn’t pick up any more passengers for the rest of the day as I had to get my car seats professionally cleaned. I realize that this is not the fault of the passenger, but of the STAFF who sent this person in my uber in this horrible condition. If this was the way they are sending people off, I can only imagine how terrible the living conditions and staff are at this place. I’ve driven many elderly in assisted living situations and I’ve never experienced anything like this before. Absolutely all fault of this situation falls on this place and the terrible nurse that called an uber for this person to damage my private vehicle rather than ensure their people are properly cared for.

Unsafe to live. 5 floors with only 1 elevator. They have 2 1 is always out. 2 months this time and 2 more months to be fixed. Serve cold food in dining room. Take 1-3 days for refills. Worse place for anyone to live at. Don’t come here if you don’t have to. Worse decision.

I've called them at least 20 times to check on a friend who lives(ed). Not once have they answered the phone. I'd think long and hard before sending a loved one of mine to this place.

This place was very disappointing. There was no one at the front desk except on the 6th floor, and the building had a bad smell. It took almost two hours for staff to check on my mom, which is unacceptable. The food they were giving out was just plain bread with nothing else. There was only one nurse for the entire floor. Overall, the staffing and conditions were very concerning didn’t have nothing ready. This facility should be shut down and should not be recommended

This is a nice place. The problem that I have is you can push the call button and it takes over 2 hours for them to respond. Terrible customer service.