StoneCreek of North Richland Hills

My review is a mixed review because the caregivers for the most part are kind, compassionate and caring but they are overwhelmed by the sheer number of residents they care for. The wellness director and assistant wellness director make promises but rarely deliver. In the 15 months my mom was there before her passing I was there almost daily with multiple calls weekly about routine not followed, housekeeping issues, safety issues, inability to contact staff after hours and the list goes on. They are on their 4th director in 15 months. The newest one is trying but with constraints from Civitas it’s an uphill battle. The grounds and entry way are beautiful but don’t expect that level of attention to your loved one. If your loved one is self sufficient or you are there daily to stay on top of things, it is an okay place. None of the assisted living facilities are optimal because no one in government cares so be prepared to stay on top of things to ensure your loved one is safe and you are getting what you pay for. Update: I left my contact information as requested after I posted my review. As is normally the case, after more than a month, I was not contacted.

My Dad has been at Stonecreek over 2 years now and I would say he has had ok/good care. However the turnover in staff and especially directors has been frustrating, with most of them not being very responsive. Well they finally got it right now, with the newest director and his staff. I'm not easily impressed and I stay on top of things and I will say I'm very happy with the leadership here now. They listen and respond; when I wanted to move Dad to a lesser cost unit in the building, they made it possible and even helped with everything. It is a lovely facility and in a good location. I feel better about having chosen this place now than I have the prior two years. Thank you to the Executive Director Landon and his Community Relations Director Jeannine.

Beautiful community and great staff!

I went here when it was off of rude snow drive and early day of mid cities Blvd on a hill and I really loved the loneliness and it was my life needed a break in life of a gap and it's always me deceased really being that almost valentine days bday girl

We recently moved my parents into Stonecreek, and I truly can’t say enough about how amazing and caring the staff has been. From day one, everyone has gone above and beyond to make them feel welcome and supported. The management team was especially incredible handling a very quick move-in with professionalism, kindness, and genuine care. It has given our family so much peace of mind knowing my parents are in such a wonderful community.