Stonegate Nursing and Rehabilitation

This place is absolutely disgusting. If you care about your loved ones, do not send them here. My grandma stayed here for about a week and a half, and we had to get her out as soon as possible. From the beginning, the level of care was unacceptable. The hospital specifically instructed that her sling stay on for about two months due to a fractured shoulder, yet they removed it anyway. She had also just undergone spinal surgery, but that still wasn’t enough for the staff to show even the slightest bit of compassion or follow basic medical instructions. The facility is completely disorganized. They somehow managed to lose her medical paperwork, which is unacceptable for a healthcare facility. On top of that, she wasn’t bathed for four days and ended up developing a rash because of the neglect. Once they realized we were transferring her out, their attitude changed completely. They became cold, unprofessional, and downright petty. They even refused to give her blankets despite knowing she gets extremely cold because of her dialysis treatments. No patient deserves to be treated that way. The final straw was when we were leaving. The man at the front desk was incredibly rude and disrespectful. He actually told the nurse transporting my grandma that he wasn’t going to give us her medications because “the other facility should have medicine,” even though they had already told us they would send everything with her. That level of incompetence and lack of communication is unbelievable. We remained respectful throughout the entire process, even though we had every reason not to. We transferred my grandma to another health facility , and the difference was obvious from the moment we arrived. She was welcomed with kindness, professionalism, and genuine care—something this facility completely failed to provide. This place should be ashamed of the way it treats vulnerable patients. The neglect, poor communication, disorganization, and complete lack of compassion are unacceptable. I wouldn’t trust this facility with anyone I love. Save yourself the stress, frustration, and heartbreak, and take your family member somewhere that actually values its patients.

This so-called rehab facility is absolutely unacceptable. From the moment we arrived, it was clear that patient care is not a priority here. The call light system either does not work or is completely ignored, because residents can call for help and no one responds. On the very first day, I heard someone yelling “help” repeatedly, and staff walked right past without assisting. That alone told me everything I needed to know. The nursing staff is extremely inattentive and unprofessional. Instead of checking on residents or providing care, they spend most of their time talking about their personal lives. Basic responsibilities are constantly neglected. My family member went five entire days without being given a proper bath, despite repeatedly asking for assistance. It got to the point where I had to step in and bathe her myself, which should never happen in a place that is supposed to provide medical and rehabilitative care. The rehab services are just as disappointing. We were told there would be therapy and support, yet the rehab staff has not even shown up. There has been zero follow-through on what was promised. Out of all the staff, only two individuals showed any level of care or professionalism—the staffing coordinator and one nurse from another hall. Everyone else seemed uninterested, inattentive, and unwilling to do their jobs. This facility is severely understaffed, disorganized, and lacks basic compassion for its residents. If you truly care about your loved ones, I strongly recommend looking elsewhere. No one deserves to be ignored, neglected, and treated this way—especially in a place that is supposed to help them heal.

Horrible. Closets are hardly ever stocked with essentials. Most of the staff is Horrible! Don't get me wrong some staff members are good but that's just a hand full. They barely clean the rooms plus rooms are in Horrible shape holes in walls and ceilings. I wouldn't put Noone in this place! Your paying big bucks for Horrible service. They don't change patients on a regular. They barely even check on them. Hallways literally smell like pee.

Im sitting here with my dad (Sat 2/28/26 @ 9:40pm and he peed on the floor bc nobody would come to help him to the bathroom. He did this around (7:45-8-30) it's now 10:10pm and still there. His hands also had pee on them, I cleaned them up. This place is horribl🤬🤬🤬🤬🤬. I would like the numbers to place a formal complaint to the state....if you dont want to send them to me I understand. But I do not think it's normal practice to lift a person bt the side of the face when there are fresh stitches on the back of his head. And I thought it was a 2 person job to reposition them.

OMG DO NOT LET YOUR LOVED ONE STAY HERE. This place is straight up trash. They give out wrong medication, if the resident gets it at all... the food is cold and hard... the patients can't eat it... it's not edible.. a nurse told me herself she has to send food back for the patients because it's too hard and cold... I had to drive 2 hours to make sure my love one didn't go hungry... they never answer the phone... my loved one still hasn't gotten her medication after 3 days of being in there... there's no way someone could get better here... I suggest everyone make a state complaint... this place needs shut down. I will add photos later after I take them to show everyone...(I uploaded a Pic of dinner... that's the food your loved one will be eating... oh yum 😒)