Independent Living
Independent residences with community amenities and opportunities to stay active and connected.
Learn moreSunridge at Palisades
3.6 (14 reviews)El Paso, TX
Independent Living and Assisted Living in El Paso. Confirm current services and availability directly with the community.
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Resident & family reviews
3.6 · 14 reviewsOld. Cramped. Stinky. My teenager said it looks like a place to come die!
I have a friend that is staying in the independant living and he seems to be doing well. They are making sure he goes down to the dining room for meals. They will clean his apartment for him. They also have done some remodeling in here that is really nice. It has a nice patio with a rose garden. When we ask for little things to happen they don't follow through when we are told they would do something. I would recommend this community.
I recently toured the community of Palisades, everyone was friendly. When I was on tour the staff were kind and all said hello to myself and my mom. The view from Palisades is spectacular. Nobody in town has this view. The place is going through remodeling and even though it looks good. The director and receptionist were very friendly and any residents I spoke to like living there. To me, that said a lot. We were invited to have lunch during our tour and enjoyed it very much. We also had a homemade slice of pie, delish! Mom is moving in soon and [Removed] has made everything so easy. Big…
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I recently toured the community of Palisades, everyone was friendly. When I was on tour the staff were kind and all said hello to myself and my mom. The view from Palisades is spectacular. Nobody in town has this view. The place is going through remodeling and even though it looks good. The director and receptionist were very friendly and any residents I spoke to like living there. To me, that said a lot. We were invited to have lunch during our tour and enjoyed it very much. We also had a homemade slice of pie, delish! Mom is moving in soon and [Removed] has made everything so easy. Big thank you to her.
More recent reviews
When we toured the Sunridge, it was nice, but it was nowhere near as welcoming as the Rio Norte which is close by. It felt more at a distance. It was not what we were looking for.
My mom has done great since the move to Sunridge at Palisades. We are very happy with the staff. They are doing a great job caring for our loved ones needs. Mom is enjoying the variety of choices at meal time. She is having a wonderful time participating in the variety of activities offered. The people are very nice and mom has no complaints!
Poor management. Medication Aides not properly trained. High risk for medication errors. Dirty. Several rooms with bed bugs. Many residents not appropriate for the type of facility. Residential Aides no training.
One thing that Sunridge at Palisades could do to improve would be to have a little more communication, especially the medical staff, keeping up with doctors appointments and such. Overall though the people there are great, friendly, nice people, and the food there is very good. They also do have a really good variety of activities.
I gave it an overall rating of Fair. It could be a little cleaner everywhere from the dining area to the halls and foyer. I don't know how to rate the value of the place since they don't seem to take personal responsibility for anything that happens there. Everyone seems to blame someone else for deficiencies or lapses in the care of their residents. I have repeatedly asked for a specific list in the different levels of care to no avail. Every time I ask why something wasn't done nor provided, I get the answer that it is not covered under the level of care requested. It's a lot of the little extra things that can make a difference and they just don't take the initiative. Just disappointed so far with the whole place. Maybe I just expected better type of service for an elderly person who needs a little extra help than others.