The Auberge at Cedar Park

My Dad has been a resident for 3 years now and the original Executive Director Beth was wonderful and a huge part of why I felt confident moving him into The Auberge in Nov 2022. I became his guardian the week of my 27th birthday and felt supported when I was navigating moving him from Abilene, TX. There was solid staff that had been around for awhile as well. When Beth left for health reasons, it was hard. The following series of EDs all either overhauled administration to bring in their own people or people left out of frustration. This led to massive staff inconsistencies at all levels, shortages, missed meds, a severe lack of and improper documentation, unreported incidents, massive lack of communication. With each new ED the problems from the prior ED fell onto the new one. Now, enter Opaal, who had a massive undertaking on her hands while at some point the chain went through acquisition which included a massive overhaul and price increases. We are now having another $400 price increase this year after a price increase at the beginning of this year making it $6,900/month. However, similar places are about the same price. Massive inflation with no end in sight. My father is non-verbal but mobile. I hired private caregivers to ensure he was cared for from 8-6 as he wasn't being routinely changed and checked every 2 hours. Sometimes at night he wasn't checked at all. I know because I have a camera in his room which I recommend everyone have for their loved one. Thankfully the Auberge permits it, not all locations do. I will say, Opaal does respond and make efforts to address issues promptly. If you wonder why I haven't moved him, well sadly most facilities have similar issues. I have asked around. He is also very established here and thinks of it as home. He's comfortable. Relocation is very hard on someone with dementia. It can set them back/shorten their life 6 months and I fear he'd be lost at the new facility. My recommendations: Install a camera day one Visit regularly Document everything Always ask a lot of questions A nurse is not required at memory care facilities 24/7 in Texas Med Techs aren't nurses - they take notes to report to the head nurse who's there during business hours. No nurse on the weekend. Same as most other facilities. Renu has been a great advocate for my Dad who has worked there a long time and I really appreciate her. She works hard, and he lights up every time he sees her. Octavia has been wonderful, friendly, and has also been there for awhile. Both of them are med-techs but step up to do what's needed when the facility is short staffed and to care for the residents. Mardi has brought great music weekly and is such a kind soul. His speech therapist Rachel has changed his world where he can communicate without speech and staff can understand his needs. There have been many wonderful people (staff and residents) who have come and gone that brought joy to the Auberge.

I am so grateful for the special care Brittany Mott is giving my mom. My mom absolutely adores her! Brittany was also great to my dad, before he passed. Brittany is upbeat and positive, and goes out of her way to check on my mom. Her kindness is contagious and worth noting. I appreciate the way she makes my mom feel. Also, a shout out to Renu, Lester, Trena, and Octavia, caretakers who I regularly see going the extra mile for my mom.

The Auberge of Cedar Park is a wonderful building what makes it such a special place is the loving care your love one receives here by a hardworking warm hearted staff member she is a Med Tech and a Care Staff she treats my mom as if shes caring for her family member I am blessed when I leave there I can sleep peacefully knowing shes being greatly care for by some I can trust and depend on Thank you Ashley Sanchez for everything you do for mom.

My dad has been so well cared for for over a year now at The Auberge. I cannot say enough great things about the entire team there and especially the caregivers who are so loving and work tirelessly to take care of our loved ones. Although dad is not a memory Care resident he is mobility challenged and I'm so grateful of how careful everyone is with him. We would like to give a special shout-out to Lester who has formed such a bond with us and always lets us know what Dad needs! Thank you Lester and everyone!

My mom has been a resident at The Auberge for almost a year this Thanksgiving. There have been many issues up until when Opaal took over as Director. I have already seen positive changes with the food, on the job training of staff and facility cleanliness that have improved since her arrival. I wanted to take a moment to commend some employees that I feel are outstanding. They provide patience and loving care every day to the residents. Caregivers Maria Ashly These two ladies provide loving care and are always wanting to help in anyway they can. They are missed when they are not there Medication Aides Diana - Very knowledgeable, positive and caring everyday. Front Desk Staff Ashley Theresa They always have a smile on their faces and willing to help. Caretakers Maria and Ashley Medication Aides Diana is always patient and kind.