The Healthcare Resort of Plano
3.4 (16 reviews)Plano, TX
Assisted Living and Skilled Nursing in Plano. Confirm current services and availability directly with the community.
Ask about this communityAbout this community
The Healthcare Resort of Plano is a senior living community in Plano, Texas. Contact the community to learn about its care options, services and availability.
- Starting at
- Ask for pricing
- Care options
- 2 available
- Take a look
- 40 photos
- Community reviews
- 16
Key amenities
Contact the community for current amenities and services.
Care options available
Skilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
Learn morePhoto gallery
Pricing & residences
Current pricing
Contact the community
Rates and availability can change. Ask the community for a personalized quote and details about included services.
Resident & family reviews
3.4 · 16 reviewsI moved my elderly father after taking him out of [facility removed] which was third world and awful. I made the best decision as he made such tremendous progress at the new facility. They treated him so well he became part of their family. The staff were always extremely helpful and pleasant. [name removed] and [name removed]were excellent nurses. His aids [name removed]and [name removed]were the best so nice and pleasant to deal with. They took great care of my dad who had a stroke. His therapists were awesome they got him walking and being able to move around in his wheelchair himself. I…
Read full review
I moved my elderly father after taking him out of [facility removed] which was third world and awful. I made the best decision as he made such tremendous progress at the new facility. They treated him so well he became part of their family. The staff were always extremely helpful and pleasant. [name removed] and [name removed]were excellent nurses. His aids [name removed]and [name removed]were the best so nice and pleasant to deal with. They took great care of my dad who had a stroke. His therapists were awesome they got him walking and being able to move around in his wheelchair himself. I definitely recommend this facility for your loved one.
If you are seeking quality care, attentive nurse or tech staff, DONT CHOOSE THIS PLACE. I have had to wait 45-60 minutes for aide once I rang the call button. Aides are not properly trained and half can’t understand. I came into this place with the goal to strengthen my legs and help me walk again. Now my goal is to get out of this place ASAP!
Husband was in Healthcare Resort of Plano May 2023 and care given was inconsistent and often not available. It appeared nursing staff, doctors, facility managers, therapy, etc team do not communicate with each other (this goes all the way to the top) as we were always getting different info on the same day about my husband's care (or lack of care). Several times in the evening the nursing staff could not be located. Some of his meds were not available when needed. PT/OT was decent however no one gave them the target date for my husband's discharged so it was not as prepared for discharge as…
Read full review
Husband was in Healthcare Resort of Plano May 2023 and care given was inconsistent and often not available. It appeared nursing staff, doctors, facility managers, therapy, etc team do not communicate with each other (this goes all the way to the top) as we were always getting different info on the same day about my husband's care (or lack of care). Several times in the evening the nursing staff could not be located. Some of his meds were not available when needed. PT/OT was decent however no one gave them the target date for my husband's discharged so it was not as prepared for discharge as expected. Facility reps appeared to not know how to discharge patients - the family had to go to each dept and ask for the list of meds he would go home with only to have the nurse say she had no clue; had to ask therapy reps about any limitations he had for home which they weren't sure he had any; etc. If you go to Healthcare Resort of Plano plan on limited responsive care and pray.
More recent reviews
I toured this community. The Assisted Living side felt a little dark.
Mom went to HRP after being hospitalized after a fall. At first, her therapy was a success. After time, mom was able to dress, use the toilet, and do all other self-care alone. She could also walk 250 feet. She was due to be release on a Friday, but a problem arose with her new accommodations and she had to stay over the weekend. During that time, she fell 3 times and was reinjured. By Monday, she couldn’t dress herself, walk more than 50 feet without resting, and she needed to stop for breath after just a few words. HRP should have called mom’s insurance company, reported her injuries and requested that her coverage be extended so she could heal. Instead, they discharged her. Her new assisted living home said that they never would have admitted her if they knew about her condition. Mom ended up back in the hospital for a second time. She left HRP in worse condition than she entered.
My mother needed a short term rehabilitation facility in October 2020, and after reading the most recent reviews of Healthcare Resort of Plano, I chose this facility. Don't let the reviews, the appearance of the facility, and the untruths told by the administration fool you!! I'm so very sorry to this day that I let my mother into this HORRIBLE, UNORGANIZED, NON CARING, NEGLECTFUL, RUDE, UNATTENTIVE, MISGUIDED, UNPROFESSIONAL, NONRESPONSIVE, FACILITY!!!!! From the top administrator [name removed] who oversees a disfunctional facility, to the nurses [names removed] who are the upmost of noncaring, arrogant, and RUDE. MY MOTHER PASSED AWAY 48 HOURS AFTER LEAVING THIS FACILITY. THIS FACILITY NEGLECTED MY MOTHER'S MEDICAL NEEDS. WHEN I PICKED UP MY MOM, SHE WAS DIRTY, SMELLY, HER HAIR WAS VERY MATTED, VERY SICK, AND CLEARLY NEGLECTED!!! DO NOT TAKE YOUR LOVED ONES TO THIS FACILITY!!! I SURELY REGRET IT!!!!!!! Read ALL of the reviews for this facility. [name removed] in 2017 and I had the same experience.
This is a gorgeous but mellow place with caring staff members. I had surgery and my needs were complex and the nursing team was able to make me feel safe and their expertise to hospital like procedures kept me worry free. I was discharged home with their outpatient therapy. Their therapy is top notch. The best therapy team you'll find anywhere. The therapy gym is clean. I toured upstairs too before being discharged. I toured a couple of model rooms and they are gorgeous. Some bigger than others but beautiful. Food is provided at the assisted living. It was very impressive to see that the therapy team work with the residents in the assisted living patients too. The breakdown was good and I knew when my wound doctor came and the infectious disease, they had pain management doctor coming in too. Therapy used dry needling to ease my pain. As i said my case was complex, they had a machine in therapy that helped me deal with incontinence. Thank you health care of Plano for a job well done
Loved it. I continued with outpatient therapy after my Discharge. Absolutely good place to be mostly if you have complex medical needs. I absolutely loved the staff and enjoyed my stay there