The Heritage at Twin Creeks

If you can find a better team to run a memory care, let me know! April, Matt, and Will are proving that teamwork makes the dream work. From the care they give their clients to the attention they give their care givers, they are doing everything Right!!! 👏👏👏👏👏👏👏👏

It’s unfortunate I’ve visited my grandmother three different times and they are still having issues with rats. For the amount of money she pays we should be comfortable visiting her but we are not. They are everywhere and the dining room is filthy.

I needed temporary (respite) care for my father while I was on vacation. Melanie, the Community Relations Director, met and exceeded our expectations. She scheduled a tour of the facility for me and my father; she went over the amenities of the facility. Melanie also set up a meeting for me with the medical staff to communicate/discuss the care that my father would need during his stay. The entire onboarding process for my father was thorough and well organized. Upon arrival, there was a welcome committee who greeted my father. They knew that my father is a huge Dallas Cowboys fan, and they gifted him a nice Dallas Cowboys shirt; they made him feel special and welcomed. My father’s medication was administered per his doctor’s orders. Activities were planned every day to keep him engaged. The culinary staff was able to appease my father’s appetite despite him being a picky eater. My father enjoyed the bible study sessions held during the week and church services held on Sunday. My father spoke highly of Pastor Barrett who has remained in touch with my father even after his stay at The Heritage ended. The facility is clean. The resident rooms are spacious and exceeded the needs of my father. He had his own sitting area, kitchenette, bedroom, and bathroom. During my father’s stay, Melanie was kind enough to schedule a call so that I could facetime with my father while I was on vacation. The entire supporting staff was very friendly, and they took good care of my father. The residents there befriended my father during his stay, and they remain friends to this day. In short, the care my father received at The Heritage at Twin Creeks (Allen, TX) allowed me to enjoy my vacation and recharge, and for that I am very grateful.

Melanie was so amazing ! The head nurse was so down to earth and really some one you want your loved one to be able to have watching over them! My mother did not qualify but if yours does it would be a blessing! The tenants are so happy and the facility is so clean!

After a rough start, my Grandmother is doing well here. Make sure to advocate during transition and keep up with the medication responsibility hand off.