Independent Living
Independent residences with community amenities and opportunities to stay active and connected.
Learn morePlano, TX
Independent Living in Plano. Confirm current services and availability directly with the community.
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Independent residences with community amenities and opportunities to stay active and connected.
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This place can barely be called handicapped accessible. There are no automatic doors to any amenities. You cannot access the Great Room or inner courtyard in a wheelchair or motorized cart. There is an automatic door between the GR and the courtyard area. But you can't access either area without a key fob and someone holding the door open for you. People need to know this. This property has been unstable since I got here. Ownership changed, all staff has turned over 2x or more. They're cheap and took months to resolve a noise issue.
Overall quality seems to have gone down since new management company took over The concierge is excellent. They are trying to improve on communication with the residents. Maintenance is behind on their work.
The Orchards at Market Plaza has very caring staff and residents. However, they do have staff turnover. My sister has memory issues, so change of staff caused some issues, hopefully that is stable with the new management company. Otherwise, it was a very good choice for my sister to live there. There are always many daily activities for interaction. I would highly recommend The Orchards at Market Plaza to others.
First of all DO NOT MOVE HERE!!! My husband and I lived her for 14 months. It is not as advertised. They say active 55....but every event is during the day so if you work forget it. It is like a Retirment home. Lots of wheelchairs, walkers, and retired people. In my dealings with the manager....he was rude, disrespectful and does not care about the residents. I saw him be rude to a resident in front of a whole room of people. It was embarrassing to her . We moved out 2 months ago and have not gotten our deposit back yet. The manager stopped returning my calls. I had to start calling the new management co. (Greystar) and have gotten no help there either. I was told the check would be issued in a 7-10 days, then I was told it would be electronic, then I was told it would be a paper check again and it would go out "next day" I have never gotten it and now greystar will not return my calls or e-mails. This has been going on for 2 months. I do not usually leave reviews but I hope to save someone else the headache that we have been dealing with.
Accessibility is an issue. Those with walkers and scooters cannot easily access The Great Room due to a lack of automatic doors. When you actually encounter one they're very nice. Just not terribly accessible. There's no "care" provided here. It's independent living. Meals - none provided. The community has undergone management change. All activities and building services are inconsistent at the moment. Newly hired people may improve this score. Three point eight. The "Value" would be higher if new staff and management can get their footing and address issues. I would absolutely recommend this property. Pet friendly! Ridiculously great location for food, medical, shopping.
We are so happy with this community. The residents and staff are wonderful. There are activities all day long to keep the residents engaged and socializing with each other. The maintenance team is quick to respond to requests. The management team has been very easy to work with. There is a full kitchen and washer and dyer in the apartment.
We are enjoying it! The people have been super nice. The staff have been wonderful. They have plenty of good activities, and we've enjoyed the events. It's a good place to live. We have one neighbor we don't care for, but out of 100 apartments, that's pretty good.
I chose The Orchard because they were running a special at the time of 2 months rent free and since I was moving out of state that helped my move. The apartment sizes are good and they have very nice amenities. There is a full size washer and dryer in the units and all of the appliances are virtually brand new. The ceilings are about 10 feet tall which makes it feel large. The only complaint I have is there are no full sized bathtubs but I understand why. They have colored parking and also have attached and detached garages that you can purchase. There is a dog park with turf in the back. They also have valet garbage pickup. They have continental breakfast 2/3 times a week and snack at social events, it is high calorie and carb foods so they could incorporate more healthy foods. If you are in 70s and 80s, I would definitely recommend the facility.