The Plaza at Edgemere

My mother is currently a resident at this facility, and while there are several employees who are truly wonderful, one person has made an especially meaningful difference for our family. Melissa is an exceptional caregiver who is genuinely passionate about what she does. She consistently treats my mother with kindness, compassion, patience, and respect, and it is evident that she truly cares about the well-being of the residents. Knowing my mother is in the care of someone like Melissa gives our family great peace of mind. We are incredibly grateful for her dedication and the positive impact she has had on my mother’s experience. We would also like to recognize a few other staff members who have stood out to us. Sammy, who works on the night shift, has always been kind, attentive, and caring. Derrick, at the front desk, also went above and beyond when I called in the middle of the night because my mother needed assistance. Without hesitation, he immediately went to find a nurse to make sure she received the help she needed. His willingness to act quickly and with compassion meant so much to our family. Thank you to Melissa, Sammy, Derrick, and all of the dedicated staff who work so hard every day to care for the residents. Your kindness, compassion, and commitment make a difficult time much easier for families like ours, and we are deeply grateful for everything you do.

I DO recommend The Plaza at Edgemere to future patients. In early 2026, our elderly father required at least a month and a half of skilled nursing. He had been to Edgemere before for a short stay but this time, we knew his health was much more at risk. Our first week back there was REALLY ROUGH. The call button was never shown to him. His iPad was constantly moved out of his reach. The food is delivered cold. I don't know if it was us getting use to their procedures or they getting use to what our father needed but we almost moved him out to another skilled nursing facility because of our mis-match or understanding each other. We wrote complaints to Kristi, the Social Services Director, and spoke with Director of the Skill Nursing wing; things changed almost overnight! (Well, the food still came cold.) From that point on, we couldn't have been happier with Cooper&Precious, Activity Coordinators, going out of their way to make sure our father was included in social activities. All Physical Therapy coordinators were great with our father and Nurse Rebecca, our father's primary hall nurse, was always so patient with him and us, the family! Thank you Nurse Rebecca! Our biggest continuing Edgemere problem was communicating with the on staff doctors. Edgemere does not allow families to call the doctors directly. Instead, Edgemere expects you to ask the nursing staff to reach out to the doctors. Problem is, the daytime nursing staff is VERY BUSY and we don't know if they followed through. Assuming they did forward our request, there is no timeline set for the doctor to respond -- IF they responded at all. Over time, we learned to capture doctor's phone numbers but even then, Edgemere has a trick phone system to reduce our ability to timely reach the doctors. In a way, I can understand but in another way, this created a constant communication problem for the family of an Edgemere patient. Second problem was getting a hold of the hall nurse. During the daytime, it was easier for me to drive 20 minutes to approach the hall nurse in person. During nighttime, the on-call night nurse would answer about 60% of the time but they were not nearly as well trained as the daytime staff -- which I guess can be understandable. I know I mentioned a lot of ways Edgemere can improve but still, I would recommend The Plaze at Edgemere to someone needing skilled nursing. I would send our father back to Edgemere ESPECIALLY now that I know how their system works and what to expect. ;-)