The Springs Memory Care

Staff is compassionate and knowledgable

I toured the Springs Memory Care. When I first got there, they gave me an in-depth briefing of what services they deliver, the point at which they are no longer capable of providing care, and kind of a general overview of how their facility works. The residents can come and go as they please, but they have to be escorted. They showed me semi-private rooms and private rooms. They showed me the activity rooms, the cafeteria, and all the amenities that they offer. The rooms are nice. One of the things that I liked about it is you don't have to use their furniture. You can bring in any furniture you want to make it feel more homey. The semi-private room was a little bit small. From the perspective of having two people in the room and having two televisions, I thought that was a little tight. There's a front dining room area, which anyone can use, but they have smaller tables for people that want to dine by themselves. And then they have a larger, more traditional communal dining room area with tables that had four people on them. I thought it was well designed and thoughtful, and took into account personal preferences. Some people may or may not want to dine with others. They have a monthly calendar with a schedule of activities for physical, social, intellectual, spiritual, emotional, and sensory stimulation. The staff was very knowledgeable, very interested, very empathic, very understanding of the situation, and extremely helpful. Even if we choose not to go with them, they also offered their services from a reference perspective.

We love the facility. It gives my mother-in-law room to get her walks in. There are scheduled activities, crafts, musical bands, pet therapy and some outings to keep her busy, although she would rather walk than enjoy them. We hope maybe one day she will get to enjoy. The staff is very caring and understanding with her as well. I'm thankful we found a place close to our home that we know has her best interest at heart.

You would be better off putting your loved one in a facility where they are actually being cared for and looked after this institution as well as all staff are unprofessional and should not be allowed to care for anyone.

It has taken me some time to write this, but I truly cannot say enough positive things about The Springs! My grandfather was here for a little over a year before he passed. Although it was a difficult time for our family, the staff always made us feel a little more like home. Honestly, it is hard to even consider them “staff” because they became more like friends/family to our family! The facility itself is absolutely wonderful. They go above and beyond to ensure that your loved ones are in a safe environment that is very much centered around those with memory care needs. However, it was the staff that truly made the biggest difference. My mom would jokingly (or possibly not so jokingly) say that she would still have chosen The Springs based on the staff, even if it was just “tents set up in the parking lot.” The staff, our new friends, made all the difference in the world! It is apparent from the time you walk into the door that the individuals who work here truly have a passion for what they do, and a big heart for not only those they care for, but for their families too. My family and I will forever be grateful for their love and support.