The Stayton at Museum Way

Was here in September of 2025 just revisiting and editing some my review. I just hope and pray that the nursing staff on the 3rd floor rehabilitation has gotten alot better. If it wasn't for the ones mentioned below in my original review this place could be 5 stars. >>> Original review> A PLACE AS NICE AS THIS SHOULDN'T HAVE SO MANY BAD 1 STAR REVIEWS...... I'TS BECAUSE OF THE NEGLECTFUL AND RUDE BLACK AND AFRICAN FEMALE NURSES RUNNING THE PLACE BADLY AND VERY RUDE whenever the administration isn't here. I'm a African American person myself so it's really sad that i get such awful treatment from my own people. Hannah the administrator is one of the sweetest ladies i know, if it wasn't for her compassion and heart for the patients I'd left this place already. But she let's me know whenever I have a problem with any staff to let her know and she quickly solves it. She's the best along with the other administration Kelsey, ELIZABETH, Terri and Christine are all great administrators...i just hate that they have some poor and uncaring nurses under their care when they are not here. This place would be a100% better without a few of the rude nurses. I can even hear them outside my door gossiping and talking bad about their own co workers and patients. ZACH IS THE BEST NURSE IVE EVER ENCOUNTERED OUT OF ANY NURSE FROM ANY FACILITY IVE BEEN TO. THE AFRICAN LADY NAMED JACKIE WAS THE ABSOLUTE WORST AND MOST INCOMPASSIONATE HUMAN I'VE EVER DEALT WITH. TALKING TO OTHER PATRONS I FOUND OUT IT'S THE 3RD FLOOR THAT THE MOST NEGLECTFUL AND LACKING IN CUSTOMER CARE!!!! ESPECIALLY THE OVER NIGHT SHIFT. THEY TAKE OVER AN HOUR TO ANSWER THE CALL BUTTON. I HAD TO CALL 911 CAUSE MY LEGS AND FEET SWELLLED UP EARLIER I WAS DIAGNOSED WITH CONGESTIVE HEART FAILURE. The building itself is very nice, clean and decor is like a 5 star hotel but the nurse ON THE 3RD FLOOR THE AFRICAN LADY JACKIE is the most unnattentive and least helpful nurses I've ever encountered in my life.. I've had a total of 6 abdominal surgeries including appendectomy and Nissan fundiplication on esophagus and 6 spine surgeries. The recent surgery I'm here for now was a 230 lumbar fusion to where 2 surgeons had to go through stomach and back to do lumbar repair, which will take more intimate care and looking out for. The care by The overnight nurses at this hospital NEVER COME IN MY ROOM TO CHECK ON ME AND IT'S BEEN A FIGHT AND A STRUGGLE TO GET THEM TO DO THEIR JOB, GIVE MEDICINES and clean wounds WHEN ITS TIME. I HAVE ALOT OF HEALTH ISSUES AND HAVE HAD MANY SURGERIES.... . THE ADMINISTRATION LADIES REALLY DO LISTEN AND ARE GENUINELY CONCERNED ABOUT YOUR CARE AND THEY REMOVED THE HORRIBLE JACKIE FROM MY CARE! AND THEY ALSO REMOVED THE OTHER MEAN BLACK WOMAN WHO ARGUED WITH ME ABOUT MY MEDICINE. So the administration will listen to you if you call them with whatever problems you may have with their staff.

I have lived at The Stayton for almost fourteen years. My favorite things about living here are the friendships with other residents and the excellent care from the staff. However, there are lots of other things to love. We have free transportation to doctors’ appointments, hair appointments, DFW Airport, museums, concerts, lunch and dinner outings, and anywhere else we might want to go. We have an excellent exercise program sponsored by Cooper Clinic in Dallas, an indoor pool, and a fully outfitted gym. We have in-house concerts and lectures and many special social events. We have three dining venues, and the food is delicious. Of particular note is that we are a CCRC, which means we have four levels of care: Independent Living, Assisted Living, Memory Care, and Skilled Nursing Care. I have had occasion to have excellent care on the nursing floor, conveniently here in this building, following three surgeries. We are currently undergoing a “refresh” of our common areas to bring everything back to “like new.” We would love for you to join us.