The Traymore at Park Cities

Let’s just start with this place is HORRIBLE! I recently had to relocate my mom from this place. The communication sucks. Went to the hospital and the Dr. didn’t want to release her back to Traymore bc of the sores on her body. They didn’t want to do a care plan until I told them I wanted to move her. They stole some of her dresses from her wardrobe when I went to pick up her belongings. I have photos. UT Southwestern has filed a formal complaint with the state along with myself due to the bed sore on her body and the photos I took of the nasty place. DO NOT I REPEAT DO NOT TAKE YOUR LOVED ONES THERE!

HELL-MORE AT PARK CITIES If you love your family member, don’t take them here. On the other hand, if you need to wipe your hands clean, drop off that individual, and throw away the key, this is the right place. My mother was admitted on November 13th, and honestly I did not feel at ease with her being there. The first day the CNA OB put my mother in a WWE wrestling move to transfer her from her wheelchair to the bed. Mind you this was done after being given specific instructions in said cases. I asked the CNA what he was doing, and he looked at me like a deer in headlights. I’m even more furious as he flings my mother’s shoes across the room. I told him, “I don’t throw my mother’s shoes around, and why do you think it’s OK” ? Let him tell the story, he did nothing wrong. It was all bad over the course of those 5 days. From the poop smeared on the seat after being told my mother was unable to go to the toilet, given regular food up to the last day after being told she’s on a mechanical soft diet, poor communication, waiting until the day of discharge to implement a “care plan”. The tipping point was Fatmata, the rehab director, conducting a swallow eval by giving my mother hot water instead of room temp. How she had no clue the water was hot is beyond her comprehension. In that moment the incompetence was running at an all-time high. The evening my mother was discharged, it didn’t help no one assisted the transport driver nor myself, in transitioning my mother from her bed to the gurney. There are some true demons on that staff. Lord knows what may have taken place behind the scenes. They view you as being a problem when things brought to their attention are evidently wrong and need to be corrected. Octavia the social worker was dismissive and framed having discussions over issues and concerns as “arguing” or me being confrontational. Crystal the assistant DON was standoffish and along with Octavia, the least bit professional. Once I had the opportunity to speak with Tracie, the DON, she genuinely expressed concerns and empathized over what transpired over the course of those 5 days. She was proactive, along with the administrator, Marquita. Both were apologetic and did their due diligence in righting the wrong. Unfortunately by that time, it was way too late. SOME staff members showed they were passionate about what they do, but the same can’t be said for others. People’s lives are at stake, and if you don’t have the heart to work in the medical field, find something else to do. In conclusion, save yourself the trouble and time and avoid this place AT ALL COSTS.