The Villa at Mountain View

I admitted my aunt to The Villa at Mountain View a few weeks ago. It was clean and had no odors. The staff was nice and friendly and seemed to genuinely care about her well-being. My aunt celebrated her 97th birthday while she was a patient and the staff bought her a cake and sang happy birthday to her. That gesture truly made her day. The Rehab team was great too. They worked with my aunt every day and she showed great improvement. My family and I were very pleased with our experience and allowed her to transition to a permanent patient.

Staff does not communicate orders well. Never met the Dr. during the 2wk stay there. Mom was there for rehab and the techs unconcerned. Mom's day nurse Steve was wonderful...other that that staff average to poor. When discharged, misinformed, no communication, and no staff member assisted with the discharge of my mom to the car...be it she was in a wheelchair. Orders were not complete with transfer. Very disappointed with facility during the most crucial time of our lives.

Worst place I ever worked at, I wouldn't dare put my love one here. They are very under staff have dead rats in some of the residents room. This place can't be an FIVE STAR like they say they are this place is a joke..

I would rate them zero stars if I could. As a transfer from another facility their continuation of service is dismal at best. Medications that were scheduled (I brought the list of medications & their scheduled times with me) and my daily dosage was cut in 1/2 and pain medication was put on "as needed" status instead of scheduled as it was in the previous facility. There has been no interest or care about whether I get the proper medications, in the proper doses at the proper time. With my various diagnosed conditions, it's imperative that these medications are administered in a timely and consistent manner. They have no concept of keeping to schedules. Meals, smoking, ect is whenever they get around to it although meals are closer to their scheduled time than other issues with scheduling. The staff doesn't care a whit about new residents and from what I can tell, they simply tolerate residents who were there when I arrived. I've been here two days. The worst two days since I was declared blind. The staff doesn't care if I can find my way around or not and have wandered down the wrong hall 3 times just trying to find the snack machines, which are in the employee break room. The morning of my first full day here, I was trying to get someone...anyone...to at least give me a reasonable excuse why schedules weren't being recognized and adhered to. One staff member asked another "Who is this guy?". The response was "he's one of mine and we've been trying to get rid of those kinds of folks." Really?? Is it because I'm able to speak for myself, that you're not caring enough to engage a resident and find out what the problem actually is or because I'm white?? Yes, that thought has crossed my mind. I arrived on Friday, this is Sunday. Tomorrow begins the search for a facility that has to be better than this lackadaisical excuse for a nursing facility. The way this facility operates, they are going to kill a resident sooner or later. I do feel bad for that reality. Just so it's known that I'm not speaking from an uninformed perspective, I was the resident council president at my previous facility. I'm well aware of the complaints that come from residents and how the resident council is supposed to be the voice and advocate for the residents and to work to resolve these issues. This place either has no resident council or the resident counsel has no clue what it's mission is to be. I see that as a failure on the part of the administrative staff for not educating and teaching the council what it's supposed to accomplish.

Mother was there for rehab after a stay in the hospital. ..the first few days went well...she made a few friends and enjoyed the a.m. staff...however the p.m. staff was another story...my mother has early signs of dementia and sun downing...so she is active during the night which can be a challenge...the nurse was over medicating her to keep her out for the night...which made her more of a fall risk...she was diagnosed with liver disease and less medication the better...she was given 2 pills of 50mg tramadol at once...nurse said it was 2 for 1 night....it was her lucky night. ..she fell twice the next day and got a huge knot on the back of her head. ..the doctor checked for a concusion 48 hours later. .once she fell waiting for assistance to the bathroom...waited over 30 minutes but got urgent and tried alone...she had an accident and slipped and fell from her urine on floor...I advised nurse and even offered to clean it up myself...after all it is my mother. ..she said no that it was their job...this was 10 p.m. on Friday. ..stooped by before work Saturday 10:30 a.m. dried up urine on floor and room smelled...I asked them not to give her tramadol unless absolutely necessary that same morning...when checking on her the same afternoon around 4:30 p.m. she told me she did what we discussed and didn't take the medicine for pain...tramadol...she had slupped them into a napkin and handed me 3 tramadol pills...supposed to be 1 every 4 hours or more. ..that was 3 in about 6 hours...you can go onto a comma from that...I was able to get her out but I feel for the ones left behind...I dropped in at all hours along with other family members...a few times late at night I could hear a nurse hollar,curse at patients even threaten to fight them because they didn't care for their attitude or tone talking to them....Clarence a staff member on a.m. shift was a joy and ray of sunshine there. ..if everyone had his care and love for the patient as if it was your parent the place would have people waiting to get care there. ...I chose it for the 5 star ratings this is all new to me caring for my mom and her illness....I felt stupid and careless as if I had put her in danger...5 star rating is most deceiving. ...when confronting and advising people who were in charge it was dismissed and made to seem trival as if I was over reacting to the situation and not taken seriously by anyone. ..I wish they had camera's to monitor the staff like a nanny cam...they could be horrified by what the see and hear...or just cover it up and keep collecting the money...seems to me to be all about the money not the quality of care given to our lived ones....we need more love in the world and the heart to treat others as we want to be treated. ..Clarence GOD BLESS YOU and your's....you were the one outstanding,caring and amazing staff member there. ....