The Village at the Triangle

Absolutely terrible!! I called management months ago about my family member witnessing a crime being committed! They have servers selling drugs in front of residents! Young men that are exchanging marijuana and I informed them and they still have the workers working here! They didn't do anything about it! I told them the name of the two servers my family member seen selling it was a young man Jeremiah and another young man starting with a k. This is not only unprofessional but illegal and disgusting i don't feel comfortable with my aunts safety!! Something needs to be done about this.

INDEPENDENT LIVING: The physical property is secure, very nice and well maintained. The "independent living apartments" are modern, great in layout and size and generally wonderful . The food, from my personal experience and from speaking to my relatives, longtime Austin friends and others who have relatives at the Triangle, the food served is acceptable but by no means "delicious" or "anything special" on a regular basis. Food comments range from "pretty good to OK to not good" and I know residents frequently complained to the Executive Staff about the food. The dining room is very small, has limited hours and feels cramped when eating or even when walking to a table. The posted hours of the dining room actually mean to be there 30 mins prior to closure time because if you arrive for example 15 minutes before closing you may or may not be seated. The activities are fine but given that this is considered a luxury setting, I would say the activities are pretty run of the mill i.e. lots of bridge, some movies and a few excursions off property. The front desk at the Triangle (which in my view is really in charge of so many things important to the residents) is very good and the everyday staff are very friendly and try hard to please the residents. However, many similar high cost facilities have people onsite to help with minor lifting and minor manual tasks. The Triangle, not so much and while not specifying that it really only wants very healthy residents, that became clear over time. For example, In the event of a minor stumble and fall and difficulty in getting back up (common for many seniors), the Triangle leaves you on your own to call 911 EMS and request lift service which will result in a costly bill from the city. In dealing with the Executive Staff, I recommend caution in general. Understand that the Executive Staff's focus is "occupancy" to keep not only independent living apartments filled but also to fill the assisted living apartments. Be clear as to who has authority to speak on behalf of your resident relative or friend. ASSISTED LIVING: Before moving to or renting an assisted living apartment, inspect the apartment or one identical to renting way in advance of move-in or you may be surprised with the apartment after you move-in. I found the assisted living at the Triangle to be a VERY POOR VALUE PROPOSITION. Very high cost, marginally acceptable apartments, marginal security, little to no daily resident care-giving activities but with MANAGED MEDICATION and a BUTTON to push for "service" wherein someone would respond usually within about 20 minutes to inquire as to your request who then leaves to notify the appropriate person who will likely appear after another 20 minute wait. This was the pattern regardless of the type of request.

Very nice staff in the dining area when my sister and I had dinner with my mom, Susie. Thank you!

My mother, who is visually impaired, has lived at the Village (independent living) now for several years. We have been very pleased. As one resident told me as she was calling to check on my mom after a recent surgery: we are not just a community, we are a family. Most of the people there, staff and residents alike, embody that genuine caring, loving atmosphere, and that makes this place feel like a home. I found the facility to be clean, festive, and happy. There are always holiday related decorations, music, and events. Everything feels first class. What I like most is that every time I walk in, I smile because I can sense the joy and life here. I found the Village to be professional and well run. When my mom needed some extra help temporarily, there were easily accessible "extra" services that were seamless. I highly recommend this place.

Easily the most inconsistent care I’ve ever had my loved ones experience. Some staff are very attentive, and others simply do not wish to assist their residents.