Truewood by Merrill, River Park

Improvements: The menu could be better. They serve salad as the main course almost every dinner and they require an hours notice before an meal for alternatives. This doesn't work very well for my Dad, who has memory problems and special diet restrictions. The staff also refuses to remind him and get his menu changes even though his care plan specifically says he gets reminders. The cost is really high for the care being received. If the laundry staff member doesn't show up, his laundry isn't done until the following week. There are no mitigation steps to get caught back up.

My dad loves the food and the staff at Truewood by Merrill, River Park. They are all so sweet to him and helpful, if his TV isn't working or any other small thing. The housekeeping is good and they are very friendly. The activities are so much fun for him, especially on Fridays when they have music and dancing. I would definitely recommend this facility to family and friends!

The main reason we chose Truewood by Merrill River Park was because it is close to a family member that lives nearby. I live out of state and have not actually been inside of the facility. With me living out of state, the staff have been wonderful! I get texts and calls with any updates. My dad seems to be doing well here and I know that he is being well taken care of. I would recommend Truewood River Park to others.

My mother had a great experience at Truewood River Park. She made friends, both with other residents and staff. The apartment was a good size and laid out well. I appreciated that the main doors to her building were locked after hours. She also enjoyed being able to sit outside near the River with her friends.

They can improve on, staffing and communication. It was affordable for what we needed. Though I was quoted one price. Then they tried to increase the price, I told them that was not what I was quoted and they brought it down. Activities they had to go to another building to participate. Under their care my loved one's insurance was changed, when the pharmacist brought it to my attention and I mentioned it someone changed it back. They terminated his med benefits when he moved when they somehow moved him back to traditional Medicare. It was awful. It started out great when looking at the property and went downhill from the day my loved one moved in.