Victoria Gardens of Allen

My 84 year old mother has been here since mid December, and is recovering from spinal fusion surgery. She also has Parkinson’s. I would like to give a shoutout to Kosha and Net, who take really good care of her. Kosha works so hard and goes above and beyond and we appreciate it. She really cares about the residents. Kosha gets 5 stars! The room is kept clean by housekeeping. The therapy department is wonderful. Trina, who runs the front desk is so sweet and always has a smile on her face and a warm greeting. We are also thankful for Abraham who does a wonderful job with transportation to and from outside medical appointments. The reason for the 3 star rating is there is a problem with the overnight changing of her diaper. She isn’t able to get herself to the toilet so unless someone helps her, she has to use the diaper. Almost EVERY morning she and her bedding are soaking wet. There have also been several times while I’m there during the day where the CNA is busy and I’ve had to change her myself, even though other employees are capable and trained to help when necessary, they make no effort. This is not acceptable. There are a lot of wonderful employees there, but some are not helpful at all and make you feel like you are bothering them. They are receiving payment for her care from Medicare and we have to pay $217 per day on top of whatever they are receiving from insurance. That’s $6,700 per month out of pocket. Many improvements need to be made and I have been talking to anyone who will listen since December but it doesn’t really get better. The weekends are the worst, as they are usually understaffed.