Walnut Place

Our relative has been a resident of Walnut Place, 5515 Glen Lakes Drive, Dallas, Texas, for almost a year. She has received excellent care from the aides and medical staff. Also, Walnut Place’s physical environment is exceptionally attractive, comfortable and impeccably clean. It feels like a four-star hotel. But most importantly, Walnut Place is well managed. The management and administrative staff at Walnut Place are exceptional. Svetlana Santic, the Director of Community Relations, is very welcoming and friendly, but also professional, compassionate, and kind. A combination not often found…

I only have experience with the memory unit. Mostly they leave people to just sit. Sometimes park them in front of the TV. I have seen nurse aids to be sharp and impatient with these very impaired residents. Once I found my brother in law bleeding. When I asked the nurse aid, she said she told the RN about it but nothing was done. I approached the RN who ignored me while she finished a conversation, and then grudgingly agreed to treat the bleeding area. Patient care for those folks is minimal. Don't know how the regular wards are, with higher functioning residents.

When I first walked into Walnut Place, I felt at ease, and touring the facility and meeting the staff there has only made me feel more secure about making this decision. Anyone going through it knows how agonizing it can be. Working through this process with me has been Svetlana, the Director of Community Relations. She has been great. Always available to answer my questions and so very helpful working with me through the application and getting the move situated. I can't thank her enough. Very easy to work with. Much appreciated.