Wyndham Court of Plano

I want to share with everyone our family’s 3+ year experience with the Wyndham Court of Plano. We had to place my mother there in February 2023 due to a rare form of dementia. First off, the place is decorated very well, warm and inviting. It is CLEAN and WELL maintained. The food is delicious and nutritious with a variety of meals satisfy a variety of palettes. What is even more important is the care and how this facility is run. Let’s start with Shannon Garcia, the executive director. When we first arrived, she was in charge of nursing. Any medication change, care needs, or you wanted to ask questions, you were given her number and she was ALWAYS accessible. If you reached out to her, you got a call or text back that day. Now, she’s the director and nothing has changed. I can text or call her and I’ll get a response in short order. She knows every resident and is up to speed on each and every case. She staffs this facility with quality, experienced caregivers, maintenance workers, kitchen, the whole nine yards. They are patient and kind to every resident. Tony, the head of maintenance and housekeeping always goes down and turns on my mother’s tv now that she’s lost that capability, fixes every thing she may break or simply adjust her thermostat now that she’s lost those functions. We adore him. There’s not even pages to go into how precious of a man he is to my mother but to all of the residents. HE CARES. Next you have Addy. She’s head of Nursing now. She’ll call doctors to come in if she sees or is reported a problem with a resident. You can text or call her about anything related to your family members care and she’ll call you back if a phone call and conversation is the better option rather than a text. She'll text you back on any matter. Once again the point here, is these employees are accessible, will address all concerns, answer questions, or get answers for your family. Lauren, she’s simply precious. She’s kind, caring, patient, observant, and has to love what she does to care for the elderly the way she does. The dining staff help the residents who often don’t know what to do when a meal is placed in front of them. They’re patient and encouraging. The physical therapy folks are always on hand to keep these residents moving and help with any speech, mobility, and memory issues your family member needs help with. My mother is still a resident just now over 3 years. She is safe, gets her medicine on time, her blood pressure checked, assisted with daily grooming and while still maintaining her dignity and they encourage as much independence as a resident can possibly have. I’ve seen a couple of negative reviews and I’ll call them hogwash. We are a VERY involved family. We check EVERYTHING about a place to care for our mother. We are all in and out of there and we find great comfort in knowing The Wyndham Court of Plano is taking care of our cherished mom. I more than highly recommend this facility. It’s not only a nice place but the professional, experienced, loving staff has made it the best home my mom could have during this most difficult time in her life. You can trust the Wyndham Court of Plano with your family and rest well knowing they are loved.

Several weeks ago, I had the privilege of witnessing a deeply moving moment of grace in action through Adelaide’s care. She was attending to a resident living with dementia and Alzheimer’s who was convinced, that he had not received the medical attention he had requested. In truth, this care had already been given, yet his memory no longer held the reassurance of those moments. Adelaide, with a gentleness that can only flow from a heart anchored in compassion, patiently walked alongside the resident in his confusion. She demonstrated—through calm words, attentive presence, and loving reassurance—that the care had indeed been provided. What stood out was Adelaide’s shielded him from embarrassment and refused to let guilt or shame even touch his spirit. With tender kindness, she helped him arrive at understanding without tearing the fabric of his self-worth. What a comfort it is to know that this company employees wonderful people like Adelaide who daily demonstrates such love and tenderness to resident who are confused.