Brookdale Lakeway

This is the perfect place for my Mother, she is doing very well there and some of the staff has been there for 10+ years. The staff that I have met truly cares about their residents. I have not had any other experience with Assisted Living and am very impressed w/ Brookdale - Lakeway.

One of my parents has lived here for 6+ months. This place is very expensive, even with Medicare and long-term care insurance. Here’s what I’ve discovered so far: the professional staff are very slow to reply, if at all, to family inquiries; my parent’s belongings regularly go missing; the bed often has dirty or missing (top/flat) sheets; the bathroom isn’t kept that clean; the room is hot in the summer & too cold now, and the room thermostat cannot controlled by patient. On the positive side, most of the daily care , front desk & dining staff are very nice and helpful; the location is convenient for our family; they extended visiting hours/front door access on the rehab side from 6pm to 8pm.

Mom was a resident in assisted living for 13 months before transferring to the Memory Care unit for the last six weeks of her life. We found the staff very compassionate, and they always rapidly communicated with me regarding mom’s care. We are happy she was in good hands!

I love living here! The care is excellent! I have no complaints. Thank you for all that you do!

I have been a resident for about one and a quarter years. There have been a number of problems due to weather and equipment failures. In all cases management made an exceptional effort to keep us fed and as comfortable as possible. I am impressed how friendly the staff is always with a greeting, most of the time with my name (I wish I had such a memory). I have observed the care the staff provides to those who have special needs and those who have unexpected problems. I believe Brookdale is a very good retirement facility.