Crimson Heights Health & Wellness

I am in absolute disbelief at the people that run and work at this place. The CNAs give all cnas a bad name. LAZY dont even began to describe the people here. I wish it was there loved ones in a home they may treat people better. Been here 6 days had to beg literally beg to get my patient a bath. Came in to urine all over him and his bed. Needs better training for all that work here besides wound nurse she is amazing.

Very sad about the service you get here. Prominsed to be a good place with great wound care and physical therapy so far been here a week and have yet to see either of them to be great or even good. Nurses dont have time to do anything but u never see them doing anything. Push the call light they may see what u need but 2 hours later and they still have yet to help with what u asked. Have not turned pt in over 2 hours or brought even fresh ice water. Would not recommend to worse enemy.

My mother is staying at Crimson Heights Health & Wellness. For the most part, it is a nice facility. It's fairly new, so it's clean. The rooms are spacious for the most part. The assistants are a little slow to respond. It was a rough transition that wasn't something she wanted to do or where she wanted to be. She was a quarantined for two weeks. You receive better service on the day shift; the night shift was a little slow to respond. Some of the staff were not as friendly or helpful. The food is nasty. She doesn't like the food, but it's a clean facility. I think it was just part of what she had to get used to: having to wait for assistance. I think they could work on their customer service and the response time; the training, maybe adding additional staff as far as nursing assistants or assistants to help with the patients. We were told when we first got there that they were short staffed; but when we talked to upper management, they say they weren't. They were using or taking supplies from my mother to use for other patients. It was a lot going on. I think for the most part, they just really need to work on this staff. They need to retrain their staff and make sure that they understand that the patients are the priority. The cleanliness is fine. Housekeeping cleans up the room, so that's great. I only get a phone call when they need something, to tell me about the progress, or an update. I saw a spa or a hair salon. You have to pay out of pocket for that. It's extra. I haven't seen it utilized, so I'm not quite sure how that works.

Crimson Heights Health & Wellness was lovely to my mom. I believe she was happy there before she passed away. The staff members were extremely friendly and caring. The only reason they're not a five-star place is they're not great at responding to phone calls, but other than that, they were absolutely lovely and wonderful. They treated my mom very well. She made friends there, so they did a great job with her. They're just not great at returning messages and phone calls. They have bingo, card tournaments, arts and crafts, dancing classes, and exercise classes. They have weekly visits with a hairstylist and a nail technician for manicures and pedicures, and they also have movie nights. My mom wasn't impressed with the food. The place was always spotless. It was fairly new.

Crimson Heights is open and handicapped accessible so our loved one is able to easily get around inside the community as well as their apartment. However they are not the biggest fan of the food, and due to the covid restrictions the activities are still very limited.