Landing at Watermere Frisco Assisted Living

Picking a care facility for loved ones is a very difficult decision… for everyone involved. We did a tremendous amount of research to find the best care, lifestyle, staff, facilities, food, and many other dimensions then balanced that against cost. We looked at a total of 7 different places. While the Landing at Watermere Frisco is a premier facility, at the end of the day the cost difference was not that great. IMO, it turned out to be the best value when you consider all the included services and level of staff attention to details that significantly reduces external touch points and associated costs. The big surprise came after move in… my parents loved it and assimilated without missing a beat. The structured activities, food service, caregiver attention, healthcare, transport, laundry, and housekeeping, among other things, was exceptional and really helped with the transition. There is a feeling of home and residents and staff interact as family. The intangibles won the day. We have been part of Watermere’s “age in place” strategy for almost 4 years now. We have experienced independent living, assisted living, memory care, and extended care. As care needs change over time, the Landing at Watermere steps up and elegantly manages that transition. I found the staff very open to requests for needed financial and tax documents. The healthcare and caregiver staff are very engaged and provide needed feedback. I cannot say enough good things about the Landing… we are in a good place now. Hang in there as things will get better. Pray for strength, wisdom, and God’s guiding hand to lead you.

My Mother moved into the Landing at Watermere in December. She had previously been in an indpendent living facility and it was an adjustment to assisted living. We have been very imprressed with the Landing. Not only is it beautiful, the attention and the care given to her has been outstanding. Any minor problems were dealt with and handled immediatley. All the staff and caregivers are patient, compassionate and caring. They have all the amenities, social activities and outings. My Mom who is an extremely picky eater, loves the food. Highly recommend!

The Landing at Watermere in Frisco has been a perfect fit for my dad and our family. He’s 88 and reached the point where living alone just wasn’t safe or healthy, and he needed more support with short term memory, medication management, fall risk, and social connection. From the leadership team to the nurses and doctor, the communication has been great. The staff are top notch, take the time to truly know each resident, and go out of their way to make a difference (they care). Add in great activities and three wonderful meals a day, and I honestly feel we found the best place for him to be safe, cared for, and supported.

Moving my parents from Watermere in Texas to The Landings (assisted living) was a big decision, and I can honestly say the experience exceeded our expectations. Kyu was our first point of contact, and she answered all of our questions with patience and care as we navigated this emotional and sometimes overwhelming process. She never made us feel rushed and truly helped guide us every step of the way. The team at The Landings made what could have been a stressful transition feel smooth, organized, and genuinely caring. The staff has been attentive, compassionate, and responsive—not just to my parents, but to our entire family. The facility itself is clean, welcoming, and well-maintained, with activities throughout the day. Most importantly, my parents are happy and safe. Of course, no place is ever perfect, and this is one of the hardest decisions a family can make. But knowing my parents are cared for, respected, and supported has brought us a great deal of peace. We are truly grateful for the care and kindness shown at The Landings.

The absolute WORST customer service I've ever experienced!!!