Legend Oaks - New Braunfels

The rooms seem to be clean and the food looks good, but the food that they serve to the elderly residents is food that elderly people usually do not eat. I mean, Italian food and tuna sandwiches? They should know that most elderly people do not eat that type of food. And as far as care, when I was there, the nurses hardly ever went in there to see my mother. Every time I left, I was worried that she would fall off the bed if she tried to get up to go to the bathroom since no one was there and she did not know how to call the nurse when she needed something. I went on a Monday to see my mom and I changed her clothes and when I returned 3 days later, she was wearing the same blouse and it was already dirty. Also, they have male nurses taking elderly women to the bathroom. This is totally inappropriate.

Legend Oaks Healthcare and Rehabilitation of New Braunfels was OK. The care that mother received was average. There were some CNAS and nurses that were really good and the physical therapists, for the most part, were excellent in wanting to help her. However, when she had a UTI, they're not the ones that diagnosed it, it was me who saw something wrong. One particular nurse didn't ever notice any change in my mother. When they were drawing labs on her, one time it took eight days before she got any antibiotics, and it would take at least five to six days to get a turn around and get her on some medication. My mom wasn't the only one that had a UTI, so perhaps having a lab there or getting another lab that works more promptly would be something they could work on. A UTI in an older person is very dangerous. They could do some deeper cleaning in there, too. How they cleaned it was just very superficial. The curtains were not ever changed or cleaned unless I suggested it, or if they were asked how often they cleaned them, because they were just dirty.