Park Bend Health Center

If you have another choice go with it my mom has been here 2 years I hate it and the new owners Avir it’s even worse. I am looking for a place but my mom only has Medicaid and sadly this is the best of the crappy ones they are fake during tours everyone is so nice after no one speaks the communication is terrible at best, rarely answer phones their documentation is old school written which can be changed to suit them. During the week things are pretty clean no smells go on the weekends it is terrible. I have reported them but they somehow skate by or the investigators go during the week when everyone is at their best. The only positive I will say is that there are a couple of nurses who really care but that’s it. They have care plan meetings they are a joke they agreed to things you want for your family member then do not follow through just go somewhere else if you can if not make sure you are your family members advocate. This will tell you who they are I tripped in their very dark parking lot and busted my face, blood everywhere, knocked out front teeth, made it to the door both Eddie (facility administrator)and Geri the DON were there Geri offered to call an ambulance that’s it the nurses helped me clean up as best as possible they never checked on me I hurt myself on their property pretty badly and they never checked that’s who is running the place my moms nurse did check on me later that evening.

I want to thank the staff at Park Bend. My sister Joan Scott was recently a resident there. My family and I want to extend heartfelt appreciation for ALL the staff that cared so wonderfully for her. Thank you. Gwynne Willis

Looks like they got purchased by Avir. Hopefully that is a positive change. Hopefully the new owners will replace the burned out lightbulbs. Buy some new lobby furniture, replacing the chipped and worn items in there. An update is needed and I am aware that money is always an issue. Almost stayed here in the rehab section, but there was an issue with my medications. Brittany in the front office was super pleasant and helpful. Brad, seems like a good guy for Director of Nursing. I ended up going somewhere else, but the dull and drab interior paint colors and the run down furniture and nurse cabinets in the hallways was depressing. Years ago when this place first opened, it was lovely. Now, not so much. Staff is good and bad everywhere, so that’s a crap shoot wherever you go…3 stars because it appears to be just another run of the mill nursing home with a skilled nursing/rehab component.

The facility is subpar, but Pascha is a true gem. You could tell she empathized with the patients. I'm glad my aunt is in the Lord's hands now.

I have more cons then pros. It depends what reason you are being admitted for. I do not recommend sending a loved one there for skilled if your LO is trying to recover from a stroke and is nonverbal. They are very sweet when you are taking a tour but once your LO is admitted. Its a total different scene. They don't set you up for success for your next steps if its going home or waiting to get admitted to inpatient rehab. The administrative team will tell you what you want to hear and don't follow through with some of the requests. I had shared with them the request when LO arrived and during the care plan meeting few days later they are taking notes like this is the first time they are hearing about his daily routines, rehabilitation, and activity requests. They offer mass on Sundays and I had requested the team to get my LO up and for 3 straight Sundays, he was left in bed and missed Sunday mass. It took me sharing my concerns with a patient living there to advocate for my LO. She made sure my LO got up for service one morning. If you are verbal and the staff can wheelchair you to participate in their daily activities in the dinner room. You will say the place is great and the staff are nice. They do not try to make sure all patients are treated fairly and keep them stimulated.