The Blake at New Braunfels

It looks good on the outside, but it's not where I'd have my loved one live anymore. What I'm writing here is based on personal experience and we're attempting to express that as objectively as possible. Just the facts of our experience. We experienced it to be understaffed and disorganized. Night and day and weekend staff all had disconnects with one another, so the individual needs of our loved one weren't met on several occassions. For us, that made making sure that our loved one was properly receiving their meds a problem. For us, there was a strong emphasis to up the tier of care that our loved one received. Each tier is more expensive than the last. In our case, the company claimed to provide care that our loved one wasn't actually receiving. Our family felt that family must keep a close watch on their loved ones who are living at the facility to ensure proper care. In our experience, the facility would be fine for independent living, but when the tenant needs more care, then the needs of the resident may not be met. Update: There's no place to respond to the company response, so I'm editing my review to address their comment. My review wasn't removed by Google. I changed my posting name and when I did that my review was replaced using the new name. I didn't know that would happen. I haven't been contacted by Google about this review. If I am, I'll do as I'm told by Google. However, my review is wholly truthful and I stand by what I wrote. Our loved one's experiences at the Blake were not great. All people have, besides the company's promotions, are the reviews to help determine whether or not to do business here. People need to know both sides.

The place looks great, but unless residents are self-sufficient, they don't get enough care here. It's understaffed, disorganized and more worried about profits than care of their residents. Making sure that residents are properly receiving their meds is a problem. Night and day and weekend staff all have disconnects with one another, so the individual needs of the residents are given short shrift . There's a strong emphasis to up the "tier" of care the residents receive, because each tier is more expensive than the last. The company claims to provide care that the residents aren't actually receiving. If loved ones don't keep a close watch on their family member(s) who are living at the Blake, then the needs of the resident will not be met. It's very expensive and looks good on the outside, but it's not where I'd have my mom live anymore.