The Collinfield House

My wife has been a resident at the Collinfield House in Austin for nearly 1 year, and I can emphatically say she is receiving very good care 24/7!! I spend time with her every day, and have gotten to know and value the caregivers who work there and care for her. Their standards of care are excellent, their food service is consistently very good in both quantity and quality. They are able to foster a very nice group interaction there, due to the small size and closeness of the facility. During the week our dear friends Tatiana and Karla are the daytime caregivers who give Liz and others such special care. The caregivers work very hard on providing extra care with craft projects, seated exercise, yoga, games, etc. This time of year they have started taking most of the residents outside to enjoy the comfortable temps on the shaded patio, to just relax, or even for a lunch or a game. Of special note in this regard are Jonathon, Christian, and Sandra, all of whom work on the daytime staff on weekends. Today they made an Easter Bunny craft project! I have great appreciation for the large number of the caregivers who have worked at this facility for most of this year I have observed. I am quite impressed by the high level of efficiency they demonstrate in administering medications and other resident needs. I am comforted by the close coordination the caregivers demonstrate with the Hospice agencies who provide added care for many of the residents. Our Hospice nurse is in close contact with the caregivers since she cares for additional residents besides Liz. Such contact results in excellent care for the residents. I hope this information conveys my appreciation for the care provided by the wonderful staff at The Collinfield House.

We had my dad and step-mom in another facility with all the apparent bells and whistles you could ask for; however, the care givers seemed overwhelmed and understaffed. The care my father received appeared to be subpar and his health declined. Frankly, we were concerned about their safety. Fortunately, we found Collinfield House and he received one on one care, the care givers talk to them and get to know their quirks and understand their needs. These folks do a difficult job with such grace, it is remarkable to witness. There is open communication here which is refreshing and so important. The owners understand the concerns of family members and respond those concerns or questions within hours if not sooner. If you've had a loved one in a different facility, you understand this is a rare occurrence, yet so vital for their care. It is very comforting to know your loved ones receive such personalized care.

My mother has been at Collinfield House for over a year and she is doing really well there. The staff and the owner take care of her like family. Lots of long term staffers which is rare, it’s a dedicated caretaking team. Couldn’t be happier.

The last review is from 4 years ago. Not even the same owner. The existing owner, owns 3 houses. Collinfield, Shady Trails and Millhouse. My loved one was in Shady Trails, the newest of the 3. The meals were really bad and most of the time not a well balanced meal. The caregivers cooked the meals and if they weren't good cooks then you usually got warmed up leftovers or frozen pizza, or the favorite of the cooks was soup and crackers. Wasn't surprising not to have a vegetable or meat on the plate. The owner listened but after many conversations I could tell it was just listening, no action. My dads day to day care was always in question. Training for hearing aids, oxygen machines were at a minimal. Small isn't always better.

I am going to support the review by Carrie L. My dad was in another facility owned and operated by T.S. Called Shady . He was there for almost 6 months and we never know the person working with our dad longer than two or three weeks. The turnover was crazy. The staff was never trained appropriately. We were always having to remind them To charge his oxygen batteries! We were told he would receive great activities and engagement, because there were so few people in the house. Not true. (1 time a guitar player, 1person came to make a birdhouse and paint a cat then she left, and they played dominoes with my dad. Maybe three times in six months. Otherwise go to your room or watch TV. We trained and trained, and even made a poster showing how to insert our dad‘s hearing aids. Nope-They could not get it right! The food… Maybe the pictures will speak for themselves. We had to ASK for dessert, and what we were usually given were those little sugar wafers from the dollar store or ice cream. You’re going to hear from the owner why what I’m saying cannot possibly be true. But yes, I have more pictures and texts and emails that show it is true. We moved our dad to an absolutely wonderful facility, and he is now thriving again!