The Pavilion at Creekwood

This place has major issues with the care of the people living there. Wrong meds given, Very little cleaning, food is disgusting on many occasions. Look elsewhere but not here.

The worst care ever. I can’t begin to tell you all the horrible situations including falling, baths supposed to be 3 times a week. I don’t think she ever had 3 I a week. The last two weeks before we moved her was 1 bath in a week and a half. They had to change doctors in order to get medication provided for a U T I. Staff was rude inconvenienced if she asked for anything. Food was cheap and horrible. My mom stated that she thought she might die soon if she was left there. We love her new place with lots of care and compassion. Do not let the pretty facility fool you!

My husband was in rehab at The Pavilion at Creekwood. Their physical therapy department was excellent. The nurses or aides were very good. I was very pleased. The facility was beautiful. It was fairly new, and it was very attractive. The food was not that great. They should have better food and better selections. They served the food in Styrofoam, and that didn't keep it warm as it should have. The facility was very modern, very attractively decorated, and very clean. There was no nursing home smell or anything. It was a beautiful facility.

As for ME, I seriously regret placing my loved one in The Pavillion at Creekwood. But iYOU must do your OWN homework. And here are a FEW guiding questions that might help you make a wise decision: *Will YOU be able to determine WHO owns this company? * Will YOU be able to find any online footprint indicating an organizational chart? *After 5 pm, when YOU can no longer come inside the facility (because no one will answer the door if you knock AND the front door is locked AND the entry codes are disabled) will YOU be able to CALL SOMEONE INSIDE THAT BUILDING who will actually ANSWER the phone, so you can tell them that your loved one just called you & needs help NOW? *Will YOU be able to rest easily in the belief that the level of care is consistent in DAY shift, NIGHT shift, & on WEEKEND shifts? *Will YOU be able to determine whether or not ALL prescribed medications are accurately being administered? *Will YOU be comfortable with all of this? * I WAS NOT & NEITHER WAS MY LOVED ONE!!!

The Pavilion At Creekwood is fantastic because of the nursing attention, the nurses are just all over the patients in there. Any time there's any question or any problem, within just seconds the nurses are in there, or a nurse assistant is in there to assist. So they have been superb and the quality as far as covid is concerned, everyone has to put on a gown and mask, and they're limited to some people that can come in right now. You can only come in like so many people a day in the entire building, but you have to schedule an exact appointment to come in and see your relative. You're always welcomed and you're able to modify those hours, and they are fantastic. My mother-in-law thinks their food is fantastic, other than that, the pavilion has been a blessing, a true blessing. The facility is super clean, super sharp, super modern. It's not that old of a facility. I think it's only like five years old, and it is excellent. I mean, you look at the surroundings when you pull into the pavilion and the grass is all mowed and trimmed, the trees are all nice, and the bushes are trimmed, and it just looks manicured.