The Ridge at Frisco

The Lodge at Quail Park is a good senior living facility but not so good for assisted living. The food is great. The ambience on the main floor is great. Most of the staff are pleasant. And the entertainment is great! Unfortunately we were looking for an assisted living facility that would provide additional care for my father and mother. The Lodge said they would provide higher levels of care for the same locked in price as they became necessary, but I don't see this happening. My mom has minor memory issues and doesn't remember she is diabetic, incontinent, whether she has brushed her teeth, showered or washed her hair. The staff per her care plan is suppose to provide cues and assist her but if mom says she isn't incontinent because she can't remember, the staff rather than coaching her, considers this as an elderly person's right to refusal, and walks away. Texas is very different from other states when it comes to the health and wellbeing of their dementia people. My mom is incredibly easy, cheerful and if she is reminded that she needs to wear Depends or can't have 12 ounce of processed orange juice for breakfast because she's diabetic, she obediently obliges- but it's easier for the staff if she forgets. Also my dad tends to look out for his own interests rather than my mother''s, so there is no one looking out for my mom's rights. Evidently in Texas, the husband is still allowed to get his way. For example, my dad will tell the aids to leave his soiled Depends in the large open trash can for days at a time and the aids listen to my dad instead of emptying the trash daily like they are supposed to. The carpet is filthy from urine and the stench is unbearable. I don't think the shower, sinks or counters get scrubbed nor the furniture dusted. Also the facility doctor seems to over prescribe medicine. When a nurse was recently questioned about all the blood pressure meds my mom is taking, her response was, yes, your mom is taking a lot of BP meds and her BP is still not under control! It's not very logical. If the meds aren't working, it would be better to find the right meds, not give her three powerful meds that don't work. Same with her diabetes meds. Mom is always exhausted. Is it the meds? All in all it's a great place for elderly who need shelter, 3 meals a day, medicines delivered, and entertainment. Unfortunately often so much more is required...

The Team at The Lodge on Preston Ridge is the best in the Frisco market. Their commitment to excellence in Resident care is outstanding! Each the Team at The Lodge, goes that extra step to ensure that everyone who comes through the front door feels at home.

It is a beautiful place. Excellent care from the staff and the food is terrific. The new salad bar is out of this world!